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D365 CE Functional Solution Architect (Managed Services)

1 month, 1 week ago
Anywhere
Full-time
Lead
Solutions Architect
Software Development
Azure
Apply Now
MCA Connect

MCA Connect

MCA Connect is a leading provider of Microsoft Dynamics 365 ERP and CRM solutions for manufacturing, energy, and service-based companies. With over 20 years of industry expertise, they help clients unlock innovation, establish competitive advantage, an...

Internet Software & Services
251-1K
Founded 2002
View All Jobs 12

Description

  • Own solution scope and serve as the primary solution authority across managed-services engagements.
  • Monitor, triage, troubleshoot, and resolve complex or escalated Dynamics 365 CE issues through completion.
  • Lead stabilization, hypercare, system assessments, health checks, phased deployments, optimizations, and version updates.
  • Define functional requirements, document solution designs, conduct gap analysis, and oversee design, configuration, and testing.
  • Provide architectural governance for customizations, integrations, reports, ISV solutions, and staff-augmentation engagements.
  • Advise client leadership on risks, decisions, trade-offs, adoption, change management, and business value.
  • Coordinate cutover, ALM, data migration, CRP/UAT testing, training, documentation, and post-go-live transition plans.
  • Lead and mentor functional and technical teams while ensuring adherence to MCA Connect methodology and SOWs.
  • Maintain customer relationships, manage escalations, create knowledge resources, and develop proactive services to reduce recurring issues.
  • Represent MCA Connect in executive committees, training activities, and promotional or educational events.

Requirements

  • Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models.
  • Hands-on experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, processes, and related Power Platform capabilities.
  • Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business-value realization.
  • Ability to facilitate senior-stakeholder discussions, manage ambiguity, challenge requirements constructively, and produce executive-ready deliverables.
  • Experience creating capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs.
  • Recommended certifications include MB-280 or successor customer-experience credential, MB-230, MB-240, PL-200, or equivalent D365 CE credentials.
  • Change management certification is preferred.
  • Experience with D365 ERP processes and Dual Write is a plus.
  • Ability to work independently, exercise sound judgment on complex issues, collaborate effectively, and mentor others.
  • Willingness to work remotely with up to 30% travel.

Benefits

  • Industry-leading bonus structure.
  • Unlimited paid time off.
  • 401(k) plan with company matching contributions.
  • Monthly home-office expense stipend.
  • Subsidized medical, dental, and vision coverage, plus HSA and FSA options.
  • Company-paid life and disability insurance.
  • Training, certification, and continuing education support.

Interested in this position?

Apply directly on the company website

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