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Client Onboarding Manager

9 hours, 11 minutes ago
United States
Full-time
Mid Level
Implementation Consultant
Project and Program Management
Apply Now
maxRTE

maxRTE

maxRTE offers Health Insurance Discovery & Eligibility Software with Real Time Eligibility API for instant access to patient benefits data, ensuring better payment outcomes. They help healthcare providers find insurance for patients, integrating seamle...

Insurance
11-50
View All Jobs 6

Description

  • Own the onboarding experience for new and expanding clients from implementation through handoff to the account team.
  • Develop and execute customized onboarding launch plans tailored to each client’s needs.
  • Lead client-facing discussions with RCM executives, operators, and technical stakeholders.
  • Configure and implement solutions within the maxRTE platform.
  • Conduct workflow testing, validation, and optimization across complex and non-complex environments, including Epic-integrated implementations.
  • Analyze performance data and recommend improvements based on best practices.
  • Partner cross-functionally with Client Success, Sales, Product, Engineering, and Marketing.
  • Serve as a trusted advisor and subject matter expert on the product and the healthcare industry.
  • Represent the voice of the client internally to inform product and operational improvements.

Requirements

  • Bachelor’s degree in business, healthcare, or a related field.
  • 4+ years of experience in onboarding, customer success, account management, consulting, or a similar client-facing role.
  • SaaS or healthcare experience preferred.
  • Experience navigating complex healthcare software integrations, such as Epic or other EHR systems.
  • Strong ability to understand provider workflows and the broader insurance ecosystem quickly.
  • Excellent communication skills with the ability to translate complex concepts for technical and non-technical audiences.
  • Data-driven mindset with the ability to turn insights into actionable strategies.
  • Comfort managing technical implementations and client-facing documentation.
  • Ability to thrive in fast-paced, ambiguous environments with a high level of ownership and initiative.

Benefits

  • Competitive salary plus bonus.
  • Unlimited paid time off.
  • Dental, vision, health, and life insurance.
  • Perks and stipends for remote work.
  • Twice-yearly offsite gatherings and team bonding events.
  • Training, mentoring, and career development support.
  • A mission-driven, collaborative team environment focused on meaningful impact.

Interested in this position?

Apply directly on the company website

Apply Now

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