Salesforce AI & Automation Associate

3 months, 4 weeks ago
Full-time
Entry Level
Artificial Intelligence and Machine Learning
Max Accelerate

Max Accelerate

Max Accelerate specializes in providing comprehensive asset management services by integrating industry-leading resources and technology to simplify the complexities of Enterprise Asset Management (EAM) for businesses of all sizes.

Internet Software & Services

Description

  • Support the creation of chatbots and virtual agents using Salesforce Einstein AI and AgentForce solutions.
  • Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management.
  • Work with third-party AI and automation tools such as ChatGPT, NLP services, and RPA tools.
  • Help integrate AI-powered workflows across different platforms to improve efficiency.
  • Work directly with clients to understand their needs and guide them through AI adoption.
  • Assist in training client teams on AI-powered service and sales tools.
  • Help design and implement custom AI solutions based on business requirements.
  • Provide ongoing support and mentorship to customers throughout their AI journey.
  • Assist in building and automating customer interactions using AI-driven tools.
  • Work with senior engineers to test, refine, and improve AI-powered service experiences.
  • Collaborate with sales, service, and technical teams to implement AI solutions.
  • Stay updated on AI trends inside and outside the Salesforce ecosystem.

Requirements

  • Basic understanding of Salesforce, with Service Cloud knowledge required and AgentForce knowledge considered a plus.
  • Some experience or coursework in AI, automation, or workflow tools.
  • Interest in AI-powered customer service tools, chatbot development, and automation platforms.
  • Familiarity with third-party AI platforms such as OpenAI, Google AI, Azure AI, or RPA tools is a plus.
  • Eagerness to learn new technologies and work across multiple AI ecosystems.
  • Willingness to learn quickly and adapt to new AI technologies.
  • Comfort working directly with clients and providing AI mentorship.
  • Excellent communication skills for explaining AI-driven solutions to non-technical users.
  • Problem-solving mindset with attention to detail and structured thinking.
  • Curiosity and passion for AI, automation, and customer service improvement.

Benefits

  • Competitive salary with commission-based incentives.
  • Remote-friendly work environment with flexible working location and schedule.
  • Global exposure through work with enterprise clients across the UAE, UK, EU, and the US.
  • Opportunity to transition into IT business development and high-value IT sales.
  • Hands-on experience with real-world AI and automation projects.
  • Opportunity to work with cutting-edge AI technologies inside and outside the Salesforce ecosystem.
  • Potential move to the AI Centre of Competence in Dubai in Q3-Q4 2025.

Interested in this position?

Apply directly on the company website

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