International Care Advocate (UK)

1 month, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Maven Clinic

Maven Clinic

Maven Clinic provides a digital clinic that supports women and families through various paths to parenthood, including pregnancy, fertility, and infant care, while also helping organizations enhance employee retention and health outcomes.

Health Care Providers & Services
251-1K
Founded 2014
$293M raised

Description

  • Conduct introductory video appointments with a high volume of members while managing priorities and schedules.
  • Answer product and care-access questions and provide personalized recommendations.
  • Deliver exceptional member support, escalate concerns appropriately, and close the loop on outstanding issues.
  • Navigate member networks and local healthcare systems to identify care options and create resource lists.
  • Coordinate with Care Delivery, Customer Support, Provider, Product, and other cross-functional teams.
  • Provide education and resources related to program needs, healthcare access, and available support.
  • Identify referral needs and collaborate with Maven providers.
  • Anticipate and address members’ social determinants of health needs.
  • Participate in cross-functional projects and support members across the APAC region.
  • Work remotely on a team supporting Maven members 24/7/365 during a 9 a.m.–5 p.m. UK schedule.

Requirements

  • Fluency in English and additional languages, verbally and in writing.
  • Background in allied health, human services, or healthcare.
  • 1–2+ years of direct patient care or digital health experience.
  • Strong problem-solving skills and the ability to find creative solutions in a remote or startup environment.
  • Empathetic written and verbal communication skills focused on positive member experiences and outcomes.
  • Flexibility, adaptability, and a growth mindset.
  • Experience meeting KPIs related to engagement, satisfaction, and productivity.
  • Proficiency with new technologies and remote-work systems.
  • Healthcare terminology fluency; family planning or maternal-child health experience preferred.
  • Experience with Google Workspace, CRM platforms, EHRs, and Zendesk preferred; healthcare certification or licensure preferred.

Benefits

  • £33,000–£38,478 annual base salary, plus equity and benefits.
  • Employer-covered health, dental, and insurance plan options.
  • Access to Maven’s virtual care platform and specialists, including mental health, reproductive health, family planning, and pediatrics.
  • Wellness partnerships and whole-person care resources.
  • Hybrid work options and in-office meals or work-together days.
  • 16 weeks of fully paid parental leave and a new-parent stipend for eligible employees.
  • Annual professional development stipend and access to a personal career coach.
  • 401(k) matching with immediate vesting for US-based employees.

Interested in this position?

Apply directly on the company website

Apply Now

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