Account Manager

3 days, 10 hours ago
Full-time
Senior
Customer and Technical Support
Massive Rocket

Massive Rocket

Massive Rocket is a Global Braze & Snowflake Agency that helps companies use data to understand their customers, automate communications, and generate predictable growth. They specialize in building beautiful digital experiences and increasing customer...

Media
51-250
Founded 2018

Description

  • Own strategic client relationships across senior, regional, and market stakeholders.
  • Serve as the primary commercial and strategic contact, managing priorities, risks, escalations, and opportunities.
  • Lead client status meetings, account reviews, governance forums, and Executive Business Reviews.
  • Coordinate internal Strategy, Delivery, Programme Management, and specialist teams to meet client priorities.
  • Develop account plans covering stakeholders, priorities, renewals, risks, and growth opportunities.
  • Lead renewals, upsells, extensions, and expansion opportunities across markets, brands, teams, and capabilities.
  • Track account health, pipeline, revenue, profitability, client satisfaction, and commercial risks.
  • Translate complex technical, data, marketing, and delivery work into business outcomes and recommendations.

Requirements

  • Experience in Account Management, Client Services, Customer Success, or Strategic Account Management.
  • Experience managing enterprise or strategic client relationships and senior stakeholders.
  • Commercial experience with renewals, upsells, forecasting, and account profitability.
  • Experience managing complex, multi-workstream programmes in an agency, consultancy, MarTech, SaaS, or technology environment.
  • Strong stakeholder management, communication, negotiation, and problem-solving skills.
  • Track record of identifying growth opportunities and expanding client relationships.
  • Ability to translate technical and delivery topics into clear business outcomes and ROI.
  • Highly organised and proactive, with the ability to manage multiple strategic accounts and competing priorities.
  • Experience selling Braze, Snowflake, Hightouch, Databricks, CDPs, or related MarTech and data solutions is preferred.
  • Valid work visa required; sponsorship is unavailable. BYOD, identity checks, references, and contractor incorporation and insurance documentation may apply.

Benefits

  • Remote-first work environment.
  • Collaboration with a global team across Europe, the US, and beyond.
  • Clear career progression, ownership, and professional growth opportunities.
  • Team meetups, events, and shared experiences.
  • Supportive and collaborative company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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