Customer Success Manager, Sports and Entertainment

1 month, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Mashgin

Mashgin

Mashgin is a leading provider of AI-powered self-checkout systems that revolutionize retail experiences. Their touchless system, utilizing 3D reconstruction and deep learning, eliminates barcodes and wait times, offering the fastest and easiest checkou...

Technology Hardware, Storage & Peripherals
11-50
Founded 2014
$74M raised

Description

  • Own venue-level relationships at stadiums, arenas, and event centers after go-live.
  • Manage a structured 60–90 day hypercare window for each new site after deployment.
  • Proactively monitor account health, kiosk uptime, transaction volume, and renewal timelines.
  • Stay ahead of event-day needs before, during, and after high-traffic events.
  • Own escalation handling for critical issues, especially during live events, from start to finish.
  • Identify renewal forecasts and churn risk in partnership with Finance and Sales.
  • Maintain accurate account documentation so internal teams can quickly get up to speed.
  • Prepare data and narrative support for Sales-led QBRs.
  • Monitor accounts on a regular cadence and bring data-backed insights to client conversations.

Requirements

  • 5+ years of experience in Customer Success, account management, or another post-sale relationship role.
  • Experience managing accounts in a hardware or SaaS environment.
  • Ability to translate operational data into clear business narratives.
  • Proactive approach to identifying risk early and recommending next steps.
  • Strong documentation habits and a disciplined approach to account tracking.
  • Comfort working cross-functionally across Sales, Finance, Operations, and Engineering.
  • Willingness to travel up to 50%.
  • Experience working with sports or entertainment venues in a technology, operations, or service capacity (preferred).
  • Familiarity with venue POS systems, concessions technology, or food service operations in a live event environment (preferred).
  • Experience working with foodservice operators (preferred).

Benefits

  • Competitive salary of $95,000 - $130,000 annually.
  • Excellent health, dental, and vision insurance for you and your dependents.
  • 401(k) plan.
  • Flexible PTO policy.
  • Opportunity to work on a small, multidisciplinary team with broad industry impact.

Interested in this position?

Apply directly on the company website

Apply Now

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