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Bilingual Lab and Referral Operations Coordinator (French/English)

1 month ago
Canada
Part-time
Junior
Administrative Assistant
Customer and Technical Support
Apply Now
Maple

Maple

Maple is a virtual care platform in Canada that offers online doctor appointments, consultations, and prescriptions 24/7. Patients can access Canadian licensed doctors for diagnosis and treatment, including specialty care like mental health and dermato...

Health Care Providers & Services
51-250
Founded 2015
$74M raised
View All Jobs 4

Description

  • Take ownership of a high volume of incoming lab and referral documentation, including faxes, voicemails, and digital records.
  • Process, upload, route, and track lab results and referral information so clinicians can review and follow up promptly.
  • Respond to urgent lab communications and escalate critical results quickly to support patient safety.
  • Investigate missing, incomplete, or unclear documentation and coordinate resolution with labs, clinics, and internal teams.
  • Keep patient records accurate and ensure patient information aligns with lab and referral data.
  • Support public health reporting and compliance-related documentation as needed.
  • Work with Customer Support and Care Delivery teams to answer lab and referral questions from patients and providers.
  • Maintain accuracy, quality, and turnaround standards in a fast-paced, high-volume environment.
  • Manage administrative workflows independently while collaborating with cross-functional partners when needed.

Requirements

  • 2+ years of experience in an administrative or operations role.
  • Experience as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset.
  • Fluency in both French and English, written and verbal.
  • Strong attention to detail and commitment to accuracy, quality, and process adherence.
  • Ability to manage multiple tasks and deadlines independently in a fast-paced, high-volume environment.
  • Strong written and verbal communication skills.
  • Sharp problem-solving and critical thinking skills for more complex or ambiguous issues.
  • Comfort learning and navigating multiple systems and tools.
  • Experience with Google Workspace, PDF management tools, and Slack is an asset.
  • Must be able to pass a criminal record check (EPIC) and identity verification; additional employment or education verification may be required.

Benefits

  • Pay range of $21.30 to $23.15 hourly.
  • 3 weeks of vacation.
  • Full health coverage, including medical, dental, and life insurance.
  • Access to Maple for you and your family, including 24/7 general practitioner, pediatrics, and mental health therapy support starting on day one.
  • Health spending account for eligible wellness and healthcare expenses.
  • Flex benefits annual budget that can be used for professional development, wellness expenses, or retirement savings.
  • 10 dedicated health days for rest, medical appointments, or caregiving.
  • Group retirement savings plan.
  • Remote or hybrid work option within Canada, with up to five days per year of international work in eligible countries.

Interested in this position?

Apply directly on the company website

Apply Now

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