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Bilingual Client Success Coordinator (French/English)

1 hour, 45 minutes ago
Canada
Full-time
Junior
Customer Success
Customer and Technical Support
CRM Salesforce
Apply Now
Maple

Maple

Maple is a virtual care platform in Canada that offers online doctor appointments, consultations, and prescriptions 24/7. Patients can access Canadian licensed doctors for diagnosis and treatment, including specialty care like mental health and dermato...

Health Care Providers & Services
51-250
Founded 2015
$74M raised
View All Jobs

Description

  • Provide day-to-day coordination and operational support for a portfolio of partner programs.
  • Maintain accurate records, trackers, and internal systems to keep client success workflows running smoothly.
  • Prepare clear, timely reports and documentation that support partner engagement and program transparency.
  • Coordinate meetings, follow-ups, and partner communications with professionalism and care.
  • Triage questions, issues, and escalations and route them to the appropriate internal teams for resolution.
  • Maintain up-to-date information in Salesforce, including contacts, milestones, and program details.
  • Identify process gaps and contribute ideas that improve efficiency and scalability.
  • Support cross-functional initiatives across Client Success, Marketing, Product, and Operations.
  • Help partners and their users feel informed, supported, and confident in their experience with Maple.

Requirements

  • 2+ years of administrative or coordination experience in a client-facing or customer-facing environment.
  • Fluency in French and English, with the ability to communicate clearly, professionally, and confidently with French-speaking clients and stakeholders.
  • Detail-oriented with a track record of producing accurate, high-quality work at pace.
  • Excellent written and verbal communication skills.
  • Comfort navigating Google Workspace and CRMs; Salesforce experience is an asset.
  • Self-starter who anticipates needs, takes initiative, and follows through reliably.
  • Highly organized, dependable, and calm under pressure in fast-moving environments.
  • Team-first collaborator who asks questions, shares knowledge, and supports collective success.
  • Motivated by purpose and excited to support organizations in improving access to healthcare.

Benefits

  • Competitive pay of $58,000–$67,000 plus variable compensation.
  • Comprehensive benefits package including health, dental, counselling, and life insurance coverage.
  • Health spending account for wellness expenses such as eyeglasses and therapy.
  • Access to Maple virtual healthcare for employees and their families.
  • Annual flex benefits budget, including learning and development support through the Branch Out Budget.
  • 10 paid health days.
  • Group retirement savings plan (GRSP).
  • Remote work within Canada, with hybrid options for Toronto-based candidates.

Interested in this position?

Apply directly on the company website

Apply Now

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