Operations Director

2 days, 20 hours ago
Full-time
Lead
Project and Program Management
Maker Lab

Maker Lab

Maker Lab is a marketing consultancy that specializes in building and running in-house micro agencies in collaboration with clients. Their multidisciplinary teams offer a range of marketing services including data analytics, experiential marketing, CRM...

Professional Services
51-250
Founded 2015

Description

  • Own campaign performance for all offshore-delivered campaigns, including pacing, delivery, and KPI optimisation.
  • Translate client team strategy into actionable delivery plans for the activation team.
  • Manage and support campaign setup, activation, and optimisation in-platform for complex or high-priority campaigns.
  • Identify delivery issues early and escalate challenges back to the client team.
  • Lead troubleshooting and resolution when campaign performance issues arise.
  • Own and continuously improve end-to-end campaign setup, activation, and delivery processes.
  • Build and maintain QA, handover, escalation, and sign-off frameworks for a distributed remote team.
  • Create and maintain standard operating procedures and best-practice documentation.
  • Recruit, manage, mentor, and develop Activation Specialists and Analysts.
  • Lead recruitment, onboarding, training, performance reviews, and development planning for the offshore team.
  • Collaborate with client teams and leadership to align delivery, provide escalation support, and contribute to new business and product development.

Requirements

  • At least 8 years of experience in programmatic or biddable media operations.
  • Experience in a trading desk, agency, or in-house team is preferred.
  • Proven experience managing and developing a team, including performance management and skills development.
  • Strong hands-on experience across DSPs such as DV360, Quantcast, and Amazon.
  • Ability and willingness to remain hands-on in day-to-day platform work.
  • Demonstrated experience building or improving operational processes, workflow, and QA standards.
  • Experience working effectively in a remote or distributed team structure.
  • Strong analytical skills with the ability to interpret performance data and turn it into action.
  • Excellent written communication skills and exceptional verbal and written English.
  • Experience with entertainment, live events, or culture sector clients is an advantage.

Interested in this position?

Apply directly on the company website

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