Associate Operations Support Specialist II - Nightshift

2 days, 10 hours ago
Full-time
Entry Level
Customer and Technical Support
Mainspring Energy

Mainspring Energy

Mainspring Energy provides innovative local power generation solutions with the Mainspring Linear Generator, offering reliable and clean power for a net zero carbon grid.

Renewable Electricity
251-1K
Founded 2010
$468M raised

Description

  • Monitor system alerts and notifications during assigned overnight shifts.
  • Follow established troubleshooting protocols to address operational issues.
  • Execute problem-solving actions based on provided flowcharts.
  • Restart hardware systems or escalate issues to senior engineering staff as needed.
  • Maintain detailed logs of alerts and actions taken.
  • Ensure issues are resolved within the allotted time or escalated appropriately.
  • Provide weekend and flexible shift coverage for absences, vacations, and changing operational needs.
  • Learn and understand novel electro-mechanical hardware systems and operations.

Requirements

  • Bachelor's degree in a related field preferred.
  • Previous experience in operations, dispatch, or customer support roles.
  • Basic technical aptitude; experience with dashboards or similar systems is a plus.
  • Experience working overnight shifts or in similar roles is an advantage but not required.
  • Familiarity with troubleshooting hardware and software systems and technology.
  • Ability to follow detailed instructions and processes.
  • Strong problem-solving skills with a focus on execution.
  • Attention to detail and the ability to work independently.
  • Excellent communication skills.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.
  • Willingness to provide flexible shift coverage, including supporting team members during vacations or absences.

Benefits

  • $27 to $31 per hour base pay.
  • Remote position.
  • Pre-IPO stock options.
  • Benefits package included.
  • Pay is adjusted for local market conditions and relevant experience.
  • Opportunity to work a 4x10 overnight schedule with defined shift blocks.

Interested in this position?

Apply directly on the company website

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