RemoteLeaf Logo
Log in Sign up

Customer Success Manager - Canada - French required

2 hours, 10 minutes ago
Canada
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Magnet Forensics

Magnet Forensics

Magnet Forensics provides cutting-edge digital investigation software for cybercrime and digital forensic analysis, supporting global organizations in fighting crime and safeguarding national security.

Internet Software & Services
251-1K
Founded 2009
View All Jobs 8

Description

  • Own and manage executive-level relationships within flagship customer accounts, including regular engagement with C-suite and senior stakeholders.
  • Act as a trusted advisor by aligning Magnet’s products and services to customer strategic objectives and operational priorities.
  • Lead executive business reviews, success planning, and roadmap discussions with customer leadership.
  • Guide complex onboarding, implementation, and adoption efforts to accelerate time-to-value.
  • Develop and maintain customer success plans with goals, milestones, success metrics, and executive outcomes.
  • Identify, track, and mitigate adoption barriers through cross-functional collaboration.
  • Drive retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization.
  • Serve as a subject-matter expert on Magnet’s products, workflows, and use cases in digital forensics and investigative environments.
  • Partner with Customer Success Engineering, Professional Services, Support, Product, Sales, and Renewals teams to resolve customer needs and align account strategy.
  • Collect customer feedback, training needs, and experience insights to improve outcomes and support advocacy opportunities.

Requirements

  • Experience managing strategic, high-value enterprise or public-sector customer relationships, including direct C-level engagement.
  • Background in customer success, account management, or technical account leadership with ownership of renewals and expansions.
  • Deep understanding of complex software products, technical workflows, and enterprise environments.
  • Strong relationship-building, influencing, and stakeholder alignment skills.
  • Ability to translate customer goals into measurable success outcomes.
  • Excellent verbal and written communication skills, including presenting to executive and technical audiences.
  • Highly organized and proactive, with the ability to manage multiple complex accounts simultaneously.
  • Experience using Salesforce CRM and Gainsight or similar customer success platforms.
  • Fluency in French is required; French and/or German is noted in the posting.
  • Previous experience in Digital Forensics and Incident Response (DFIR) or a closely related investigative, security, or law-enforcement technology domain.
  • Strong technical aptitude, including familiarity with product architecture, integrations, workflows, and network considerations.
  • One of the following certifications or equivalent network architecture knowledge: CCST, CCNA, or equivalent.
  • Industry-recognized certifications such as CFCE or GCIHA, and/or Magnet certifications such as MCFE, MCGE/MCVK, or MCVE, are highly desirable.
  • Ability to work flexible hours to support customer and business needs.
  • Willingness to travel, including potential international travel, up to approximately 20%.
  • Comfortable working UK-based hours.

Benefits

  • $85,000 to $121,000 CAD annual salary range.
  • Generous time off policies.
  • Competitive compensation.
  • Volunteer opportunities.
  • Reward and recognition programs.
  • Employee committees and resource groups.
  • Healthcare and retirement benefits.
  • Hybrid-flexible work arrangement with occasional in-office time based on team needs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

FMX

Customer Outcome Manager

FMX 51-250 Internet Software & Services

FMX is hiring a Customer Outcome Manager to serve as the post-implementation point of contact for client accounts, driving retention, adoption, and long-term satisfaction for its cloud-based facility maintenance and management software.

United States Full-time Mid Level Customer Success Manager
$68k-$72k
Salesforce
10 minutes ago
Wordwall

Customer Success Manager

Wordwall 11-50 Diversified Consumer Services

Wordwall is hiring a Customer Success Manager to manage the lifecycle of 10,000+ school customers, focusing on renewals, onboarding, billing support, and retention at scale.

Philippines Full-time Mid Level Customer Success Manager
CRM HubSpot
10 minutes ago
Deputy

Customer Success Manager SMB

Deputy 251-1K Professional Services

Deputy is hiring a Customer Success Manager for its SMB team in London to help small business customers adopt the platform, achieve their business goals, and grow retention across a global SaaS workforce management environment.

United Kingdom Full-time Junior Customer Success Manager
CRM Salesforce
10 minutes ago
Prophix

Digital Customer Success Lead

Prophix 251-1K Internet Software & Services

Prophix is seeking a Digital Customer Success Manager to design and scale digital-first customer success programs that improve adoption, retention, and growth across its Financial Performance Platform.

Canada Full-time Senior Customer Success Manager
$65k-$101k
10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers