Client Services Representative

2 weeks, 1 day ago
Full-time
Mid Level
Customer and Technical Support
Magna Legal Services

Magna Legal Services

Magna Legal Services provides comprehensive litigation support and consulting services to law firms, corporations, and governmental agencies across the nation, specializing in discovery services and jury consulting to enhance legal outcomes.

Specialized Consumer Services
251-1K
Founded 2007

Description

  • Serve as the primary client contact through phone, email, and client portal.
  • Troubleshoot client concerns, provide timely solutions, and escalate complex matters to managers.
  • Build and maintain strong client relationships through proactive, professional communication.
  • Identify opportunities to improve the client experience and service delivery.
  • Collaborate with internal departments to address client needs and resolve issues.
  • Communicate client feedback to support process and service improvements.
  • Maintain accurate, organized records of client communications and requests.

Requirements

  • Excellent written and verbal communication skills.
  • Strong email and telephone etiquette.
  • Professional, client-focused approach with strong problem-solving skills.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with Microsoft Office and Adobe Acrobat.
  • Familiarity with Microsoft Teams and Zoom.
  • Experience with Front and ReporterBase preferred but not required.

Interested in this position?

Apply directly on the company website

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