Network Operations Manager

19 hours, 34 minutes ago
Full-time
Senior
Project and Program Management
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Oversee clinical provider recruitment to align with quality standards and network needs.
  • Manage onboarding for new affiliates and ensure adherence to Lyra standards and local compliance.
  • Handle rate negotiations and contracting with new affiliate partners.
  • Ensure smooth referral handovers between the network and the clinical organization.
  • Drive network expansion, capacity planning, and retention strategies to meet local and global SLAs.
  • Track operational metrics including recruitment funnels, onboarding times, and network utilisation.
  • Work with the Clinical Operations Manager and Country Manager on network projects and optimisations.
  • Develop, document, and refine SOPs for all network activities.
  • Support clinical governance across the network and execute formal case audits.
  • Manage complaints about affiliates and provide clinical training and upskilling for network members.

Requirements

  • Degree in Healthcare Administration, Business Management, Operations Management, or a related field.
  • Clinical background with a minimum of 5 years of operations management experience.
  • Proven experience managing and scaling a provider network or similar network.
  • Strong understanding of data analysis and using data for operational decision-making.
  • Excellent project management skills with a track record of successful execution.
  • Familiarity with the Canadian healthcare landscape and regulatory requirements.
  • Strong organisational, problem-solving, and analytical skills.
  • Ability to thrive in a fast-paced, dynamic, and evolving environment.

Interested in this position?

Apply directly on the company website

Apply Now

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