Credentialing Supervisor

2 hours, 6 minutes ago
Full-time
Senior
Operations
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Oversee end-to-end credentialing and recredentialing processes for providers, ensuring accuracy, timeliness, and compliance.
  • Serve as the primary subject matter expert on Joint Commission standards and maintain continuous survey readiness.
  • Develop, implement, and improve credentialing policies, procedures, and workflows to meet accreditation and regulatory requirements.
  • Monitor credentialing activities, identify compliance gaps, and address issues proactively.
  • Lead internal audits and prepare documentation for Joint Commission surveys, mock audits, and compliance reviews.
  • Supervise, support, train, and provide performance oversight for credentialing staff.
  • Collaborate cross-functionally with Enrollment, Compliance, Legal, Provider Operations, and Revenue Cycle teams.
  • Maintain accurate provider credentialing records and data integrity across credentialing systems and platforms.
  • Track licensure, certifications, sanctions, and expirables to ensure timely renewals and compliance.
  • Serve as an escalation point for complex credentialing issues, provider concerns, and audit findings.
  • Identify and drive process improvements, automation, and scalability initiatives.
  • Stay current on changes to Joint Commission standards, best practices, and regulatory requirements and implement updates timely.

Requirements

  • Bachelor’s degree preferred or equivalent work experience.
  • 4+ years of credentialing experience in a healthcare organization, hospital, health system, CVO, or behavioral health setting.
  • 2+ years of experience in a lead or supervisory role preferred.
  • Strong working knowledge of Joint Commission credentialing and accreditation standards is required.
  • Experience supporting or leading Joint Commission surveys and audit readiness efforts is strongly preferred.
  • Familiarity with NCQA standards is a plus.
  • Experience with credentialing platforms such as CredentialStream, Verifiable, or similar systems.
  • Experience with provider data management tools.
  • Exceptional attention to detail and ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Strong analytical, organizational, problem-solving, written, and verbal communication skills.
  • Proven ability to build, improve, and scale operational processes.
  • Self-starter who takes initiative, drives accountability, and ensures follow-through on compliance activities.

Benefits

  • Annual base salary of $76,000 to $115,500.
  • Eligibility for discretionary bonuses.
  • Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurance.
  • Lyra for Lyrians, including coaching and therapy services.
  • Equity in the company through discretionary restricted stock units.
  • Competitive time off policies, including vacation, sick days, and company holidays.
  • Paid parental leave.
  • 401(k) retirement benefits.
  • Monthly tech allowance.
  • Well-being perks, activities, surprise swag, and community celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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