Credentialing Associate

1 hour, 52 minutes ago
Full-time
Junior
Customer and Technical Support
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Manage credentialing tickets and provide education and support to providers and group practices on credentialing requirements, policies, and processes aligned with The Joint Commission standards.
  • Respond to daily provider inquiries about credentialing, documentation requirements, onboarding status, and administrative updates.
  • Maintain and update provider credentialing records to ensure files are complete, accurate, and audit-ready.
  • Support credentialing audits by reviewing provider files, identifying missing or non-compliant elements, and assisting with remediation.
  • Track and verify provider licensure, certifications, education, training, and work history to ensure compliance with accreditation standards.
  • Prepare documentation and reports for internal audits, mock surveys, and Joint Commission survey readiness activities.
  • Maintain internal systems and provider databases, ensuring alignment across credentialing, provider directories, and operational platforms.
  • Collaborate with cross-functional teams to support accurate and compliant provider onboarding and maintenance.
  • Identify discrepancies or risks in credentialing data and escalate issues as appropriate.
  • Contribute to process improvements that enhance compliance, audit readiness, operational efficiency, and provider experience.

Requirements

  • Bachelor’s degree preferred, or equivalent work experience.
  • 2+ years of credentialing, provider relations, or healthcare operations experience in a clinic, outpatient practice, hospital, or behavioral health setting.
  • Familiarity with The Joint Commission credentialing and documentation standards strongly preferred.
  • Experience supporting audits, compliance reviews, or accreditation readiness efforts is a plus.
  • Strong attention to detail with a focus on documentation accuracy and regulatory compliance.
  • Excellent written and verbal communication skills.
  • Experience with Zendesk, Salesforce, Jira, or credentialing platforms, or the ability to quickly learn new tools.
  • Strong organizational and time management skills with the ability to manage competing priorities and deadlines.
  • Proactive problem-solving ability to identify gaps, escalate risks, and follow through on resolution.
  • Proven ability to work cross-functionally in a collaborative, fast-paced environment.

Benefits

  • $61,000 to $92,500 annual base salary.
  • May be eligible for discretionary bonuses.
  • Comprehensive healthcare coverage including medical, dental, vision, FSA/HSA, life insurance, and disability insurance.
  • Access to Lyra coaching and therapy services.
  • Equity in the company through discretionary restricted stock units.
  • Competitive time off policies including vacation, sick days, and company holidays.
  • Paid parental leave.
  • 401(k) retirement benefits.
  • Monthly tech allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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