Complex Care Specialist - Bilingual Spanish Speaking

1 hour, 19 minutes ago
Full-time
Senior
Customer and Technical Support
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Independently manage a caseload of complex, multi-need clients through collaborative long-term case management.
  • Support client engagement as they move through different levels of care using Motivational Interviewing and related strategies.
  • Manage client crises by completing brief risk and needs assessments, safety planning, and de-escalation.
  • Respond to incoming crisis calls with brief, evidence-based coping support.
  • Communicate professionally with clients, providers, health plans, and navigators by email, phone, and occasional text.
  • Use matching software, facility databases, health plan directories, and internet searches to identify appropriate treatment options.
  • Administer and monitor client symptom measures such as PHQ-9 and GAD-7.
  • Develop personalized care plans and present cases in Multidisciplinary Team Meetings.
  • Coordinate care with preferred facility network providers before, during, and after treatment, including discharge planning.
  • Participate in on-call rotation and complete screenings for Lyra’s DBT program.
  • Provide feedback to leadership to improve client experience, operational efficiency, and outcomes.

Requirements

  • Master’s degree in clinical social work or equivalent.
  • Active independent clinical licensure required, such as LCSW, LMFT, LPC, or LPCC.
  • Candidates without a state license to independently deliver mental health services will not be considered.
  • Unable to provide supervised hours toward licensure.
  • Significant experience managing high-risk clinical situations, including suicidality and mandated reporting.
  • Experience navigating health plans and encouraging engagement with clients who have escalating mental health needs.
  • Proficiency in case management and delivering specialized care for clients with diverse needs.
  • Knowledge of higher levels of care and community mental health resources.
  • Familiarity with health plan procedures and medical necessity criteria.
  • Ability to work independently in a remote environment and collaborate effectively within a small clinical team.
  • Must be a full-time resident of the United States and able to work only from within the U.S.
  • Must be bilingual and Spanish-speaking.
  • Ability to work Monday through Friday, 9:00am to 5:30pm PT.

Benefits

  • Base pay of $42.45 per hour.
  • Comprehensive healthcare coverage, including medical, dental, and vision insurance.
  • FSA/HSA, life insurance, and disability insurance benefits.
  • Access to Lyra coaching and therapy services.
  • Equity in the company through discretionary restricted stock units.
  • Competitive time off, including vacation, sick days, and company holidays.
  • Paid parental leave.
  • 401(k) retirement benefits.
  • Monthly tech allowance.
  • Well-being perks, activities, surprise swag, and community celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Bilingual eCommerce Support Specialist (West Coast)

Kate Farms 251-1K Food Products

Kate Farms is hiring an eCommerce Support Specialist to provide bilingual customer care for online shoppers and resolve product and service issues from a home/office setting.

E-commerce Salesforce
4 minutes ago

Remote - Bilingual (Spanish & English) Client Success (Customer Service)

The Credit Pros 51-250 Diversified Financial Services

The Credit Pros is hiring a fully remote bilingual Spanish-English client service representative to support customers with billing, account, and platform issues while helping improve retention and revenue outcomes.

Salesforce Zoho CRM
4 minutes ago

Process automation and optimization specialist

ELVTR 51-250 Diversified Consumer Services

ELVTR is hiring a remote Process Automation and Optimization Specialist to streamline internal systems, manage technical tools, and improve workflows across departments in its online education business.

HubSpot
4 minutes ago

Customer Service Representative - Remote

منسق مبيعات وعمليات لدى فريق خدمة العملاء، يتولى الربط بين إغلاق المبيعات وتنفيذ العمليات اليومية بدقة في بيئة بيع بالتجزئة عبر منصات التجارة الإلكترونية.

Shopify
4 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers