Billing Specialist

6 days, 12 hours ago
Full-time
Junior
Customer and Technical Support
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1001-5000
Founded 2015
$627M raised

Description

  • Serve as the primary financial contact for caregivers during behavioral health onboarding.
  • Review and explain insurance benefits and estimated costs of care clearly and compassionately.
  • Answer initial financial and insurance questions and direct families to their insurance plan for detailed plan-specific inquiries.
  • Provide transparent payment information and explain available payment options.
  • Collaborate with Care Coordination and Clinical teams to support a seamless onboarding experience.
  • Document caregiver interactions accurately in Lyra Health systems.
  • Maintain HIPAA and privacy compliance in all communications.

Requirements

  • 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification.
  • Working knowledge of health insurance terminology, benefit structures, and prior authorization processes.
  • Experience with prior-authorization cost-control processes.
  • Strong verbal and written communication skills.
  • Ability to work independently in a remote environment while managing multiple priorities.
  • High school diploma or equivalent.
  • Full-time U.S. residency.
  • Experience in pediatric or behavioral health settings (preferred).
  • Associate’s or bachelor’s degree in healthcare administration, business, or a related field (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Service Specialist (Korean)

Binance 5001+ Capital Markets

Binance is hiring a Korean-speaking Customer Service Representative to provide timely, accurate support to cryptocurrency exchange users through live chat and ticketing channels.

E-commerce
9 hours, 20 minutes ago

Customer Support | Cruise Specialist

Join as a remote Cruise Travel Specialist to help clients plan and book tailored ocean and river cruise experiences, from itineraries to pre- and post-cruise travel.

9 hours, 20 minutes ago

Booking Agent | Fully Remote

Join a full-service travel planning company as a remote Booking Agent, helping clients research, plan, and book tailored vacation experiences from home.

9 hours, 20 minutes ago

Customer Support | Travel | Remote

Join a fully remote travel company as a Customer Support Specialist, helping U.S.-based clients resolve booking questions and travel concerns while ensuring smooth post-booking experiences.

11 hours, 20 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers