Affiliate EAP Counsellor (Network Partnership)

4 hours, 6 minutes ago
Contract
Junior
Education and Training
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Deliver counselling support through face-to-face, virtual, and telephonic modalities based on case allocation.
  • Use evidence-based, solution-focused interventions tailored to workplace wellness and employee care timelines.
  • Complete all case notes within 24 hours to meet documentation and remuneration tracking requirements.
  • Maintain clinical notes that meet global quality standards and audit protocols.
  • Verify all client interactions through Lyra’s official notice system before initiating EAP treatment.
  • Identify high-risk cases, crises, and clinical red flags, and follow emergency SLAs for escalation and handling.
  • Adhere to Lyra’s direct-transaction policy and avoid any direct billing or payment collection from employees.
  • Maintain professional boundaries and comply with the non-solicitation policy.
  • Collaborate with internal operations and clinical oversight teams to support care quality and outcomes.
  • Uphold Lyra’s values of clinical excellence, innovation, and empathy in all client interactions.

Requirements

  • Master’s degree or higher in Counseling Psychology, Clinical Psychology, MPhil, or PhD.
  • Valid professional license or registration to practice counseling in India.
  • Minimum of 2 years of post-qualification clinical experience after completing a Master’s degree.
  • Prior experience as an EAP service provider is highly preferred.
  • Strong understanding of short-term, solution-focused therapeutic models.
  • Experience supporting workplace wellness, stress management, burnout, relationship issues, grief and bereavement, or family/play therapy is preferred.
  • Ability to work across multiple modalities, including in-person, virtual, and telephonic counselling.
  • High administrative discipline to meet strict documentation deadlines and SLAs.
  • Strong verbal and written communication skills with the ability to build therapeutic alliances quickly.
  • Meticulous attention to confidentiality, record-keeping, and compliance procedures.
  • Preferred access to a dedicated physical office or clinic space in the city of application to support in-person sessions.

Interested in this position?

Apply directly on the company website

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