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Family Support Educator- Rocky Mountains

1 day, 4 hours ago
United States
Full-time
Senior
Academic Advisor
Customer and Technical Support
HIPAA
Apply Now
Acadia Pharmaceuticals

Acadia Pharmaceuticals

Acadia Pharmaceuticals, with over 30 years of experience, pioneers essential therapies for Parkinson's disease psychosis and Rett syndrome, while focusing on addressing negative symptoms in various disorders.

Pharmaceuticals
251-1K
Founded 1993
$101M raised
View All Jobs 12

Description

  • Provide disease-state, product, and therapy-management education to patients, caregivers, and care team members using consumer-friendly language.
  • Serve as an ongoing point of contact to assess individual needs and connect families with appropriate education and resources throughout the patient journey.
  • Engage with caregivers before, during, and after therapy initiation through in-person, telephonic, and virtual interactions.
  • Collaborate with cross-functional partners including Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and others across the assigned territory.
  • Share field insights with internal stakeholders to help develop tools, resources, and strategies that address educational gaps and support families.
  • Maintain deep knowledge of Acadia Customer Support Programs, including hub services, patient assistance programs, and ambassador speaker programs.
  • Moderate, lead, and present caregiver speaker programs and attend community events as needed.
  • Provide in-service education to physician offices about the Family Support Educator role and available support resources.
  • Identify opportunities to provide leadership, mentorship, and development within the Family Support Educator team and broader Patient Support Services organization.
  • Ensure all internal and external activities comply with applicable laws, regulations, policies, and Acadia values.

Requirements

  • Bachelor’s degree required; life sciences emphasis preferred.
  • RN, MSN, or MBA is a plus.
  • Family Support Educator requires 5+ years of relevant healthcare or pharmaceutical experience, including at least 2 years in patient support or education.
  • Senior Family Support Educator requires 8+ years of relevant healthcare or pharmaceutical experience, including at least 5 years in patient support or education.
  • Clinical backgrounds in hospital nursing, social work, or patient advocacy within rare or neurological disease areas may be considered equivalent.
  • Rare disease, product launch, advocacy, Medicaid, and Medicare experience is strongly preferred.
  • Strong background and understanding of the field environment in the healthcare industry.
  • Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs is strongly preferred.
  • Strong cross-functional collaboration experience and demonstrated success leading without authority.
  • Strong written, verbal, and presentation skills, with excellent interpersonal, organizational, and time management skills.
  • Patient-centric mindset with high emotional intelligence, empathy, and empathetic listening skills.
  • Understanding of HIPAA rules and regulations related to patient privacy.
  • Proficiency with Microsoft Office products, including Outlook, Excel, Word, and PowerPoint.
  • Ability to manage expenses within allocated budgets.
  • Ability to travel up to 70%, depending on territory.
  • Must meet local, state, and federal vaccination requirements for in-person field coaching, customer visits, and conferences.

Benefits

  • Competitive base salary with salary range of $124,000-$155,000 for Family Support Educator and $136,000-$170,000 for Senior Family Support Educator.
  • Eligible for discretionary bonus and equity awards based on individual and organizational performance.
  • Competitive base, bonus, new hire, and ongoing equity packages.
  • Medical, dental, and vision insurance.
  • Employer-paid life, disability, business travel, and EAP coverage.
  • 401(k) plan with a fully vested company match of 1:1 up to 5%.
  • Employee Stock Purchase Plan with a 2-year purchase price lock-in.
  • 15+ vacation days, 13-15 paid holidays, and 10 days of paid sick time.
  • Paid parental leave and tuition assistance.

Interested in this position?

Apply directly on the company website

Apply Now

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