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Manager, RTM Operations- Physical Therapy

4 weeks ago
Anywhere
Full-time
Lead
Operations Manager
Project and Program Management
Apply Now
Luna Physical Therapy

Luna Physical Therapy

Luna Physical Therapy is the premier in-home physical therapy platform, providing personalized care covered by insurance. With a focus on geriatrics, orthopedics, and sports medicine, Luna revolutionizes outpatient therapy by offering convenient and sa...

Health Care Providers & Services
251-1K
Founded 2018
View All Jobs 5

Description

  • Lead the day-to-day operations of Luna's RTM Care Navigation team.
  • Manage, coach, and develop employees and contractors, including hiring support, onboarding, training, scheduling, and performance management.
  • Establish team responsibilities, coverage expectations, quality standards, and operational accountability.
  • Manage and continuously improve workflows for patient engagement, follow-up, monitoring, documentation, data capture, and escalation.
  • Ensure operational processes align with RTM program standards, CPT requirements, and internal billing expectations.
  • Translate clinical, documentation, and billing requirements into standardized workflows and operating procedures.
  • Monitor workflow adherence and identify operational risks affecting patient experience, billing readiness, clinical follow-up, and program performance.
  • Track, analyze, and report on operational KPIs, productivity, patient engagement, adherence, and program metrics.
  • Partner with Clinical, Concierge, Billing, Product, and Data teams to support RTM operations and reporting.
  • Support workflow optimization, SOP development, audit readiness, operational maintenance, issue resolution, and continuous improvement initiatives.

Requirements

  • Must be a licensed Physical Therapist.
  • Experience in outpatient, home-based, orthopedic, post-acute, or rehabilitation care settings.
  • Minimum of 3 years of management experience in clinical operations, rehabilitation operations, care coordination, or a healthcare environment.
  • Experience managing teams, workflows, and operational processes within a healthcare or clinical operations setting.
  • Strong understanding of healthcare workflows, documentation requirements, patient follow-up processes, and compliance standards.
  • Data-driven mindset with experience using dashboards, KPIs, and operational performance metrics.
  • Excellent organizational, communication, follow-up, and problem-solving skills.
  • Ability to thrive in a fast-paced environment while promoting structure, consistency, accountability, and operational excellence.
  • Experience with Remote Therapeutic Monitoring (RTM), Remote Patient Monitoring (RPM), care navigation, or app-based patient engagement programs preferred.
  • Familiarity with CPT-based workflows, healthcare billing concepts, or documentation requirements related to reimbursable clinical services preferred.
  • Experience working with digital health platforms, app-based care delivery models, or remote patient support programs preferred.

Benefits

  • Full-time remote position.
  • Paid time off with holidays.
  • 401(k) retirement plan.
  • Medical, dental, and vision insurance starting on the first of the month following your start date.
  • Company-paid life insurance.
  • Opportunity to grow with a startup focused on transforming physical therapy delivery.
  • Supportive leadership with opportunities for professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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