Payments Dispute & Chargeback Specialist - Remote

2 months, 2 weeks ago
LumiMeds

LumiMeds

LumiMeds is a telehealth platform based in San Francisco, CA, that focuses on weight management, metabolic health, and longevity treatments. Founded around 2015, the company connects patients with independent licensed providers through a digital platform, offering personalized treatment plans and virtual consultations. LumiMeds emphasizes affordable access to health solutions, ensuring no hidden fees for its services. The platform provides a range of core services, including virtual patient evaluations, health data reviews, and care coordination. Patients can receive compounded GLP-1 medications, such as semaglutide and tirzepatide, shipped directly to their homes. LumiMeds operates in many U.S. states, allowing patients to qualify for treatments through intake forms and virtual consultations. The company has a strong focus on evidence-based care and has facilitated millions of patient interactions, serving over 10,000 healthcare professionals.

medical practice
11-50
Founded 2024

Description

  • Manage the end-to-end chargeback process from dispute notification to final resolution.
  • Review incoming disputes from Stripe and other payment processors.
  • Categorize disputes using card network reason codes and ensure responses are submitted within required deadlines.
  • Investigate transactions and customer activity to determine whether disputes are valid.
  • Analyze transaction history, account activity, IP and device data, billing and shipping details, and customer communication history.
  • Identify potential friendly fraud, unauthorized transactions, and policy abuse.
  • Prepare and submit structured evidence packages to support chargeback representment.
  • Gather and organize documentation such as proof of service or delivery, billing descriptors, transaction details, support interactions, terms of service acknowledgement, and account logs.
  • Monitor dispute trends, flag suspicious transactions, and coordinate with internal teams to reduce risk.
  • Collaborate with Customer Support, Finance, and Payments Operations on dispute resolution, reporting, and reconciliation.

Requirements

  • 4+ years of experience handling chargebacks, payment disputes, or fraud investigations.
  • Experience working with Stripe, NMI, or other payment gateways.
  • Understanding of Visa, Mastercard, and card network dispute processes.
  • Strong attention to detail and analytical thinking.
  • Experience compiling dispute evidence and documentation.
  • Strong written communication skills for bank dispute responses.
  • Comfortable working in a fast-paced startup environment.
  • Experience in telehealth businesses or e-commerce companies is preferred.
  • Experience using Disputeninja, Vector Payment, or similar chargeback management platforms is preferred.
  • Familiarity with fraud detection or payment risk tools is preferred.
  • Advanced Excel or data analysis skills are preferred.
  • Professional-level English communication is required.
  • Availability to work U.S. business hours is required.

Interested in this position?

Apply directly on the company website

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