Service Advisor, Riviera Beach

2 days ago
Full-time
Junior
Customer and Technical Support
Lucid Motors

Lucid Motors

Lucid Motors is a pioneering electric vehicle manufacturer that offers luxury and performance-driven cars, including the award-winning Lucid Air and the upcoming Lucid Gravity SUV. With a focus on innovation, sustainability, and design, Lucid is redefi...

Automotive
1K-5K
Founded 2007

Description

  • Keep clients informed from initial contact through vehicle handover.
  • Perform thorough vehicle inspections and check-in processes, documenting damage and visible wear.
  • Check in new vehicles and record transport damage on PDI vehicles, including Bill of Lading documentation.
  • Coordinate loaner agreements, rental vehicle requests, and Lyft rides for customers.
  • Maintain the Customer Satisfaction Index (CSI) by delivering strong service experiences.
  • Review and revise work orders after technician and detailer completion for accurate documentation and time punches.
  • Address and correct warranty claim rejections within required timeframes.
  • Obtain service authorization and invoice signatures via DocuSign and collect payment for customer-pay repairs.
  • Explain invoices and completed repairs to customers clearly.
  • Greet incoming clients, answer and route phone calls, and handle customer questions and messages.
  • Verify work quality before vehicles are returned to customers.

Requirements

  • 2-5 years of previous automotive experience and training in a Service Advisor or front-of-house customer-facing role.
  • Excellent interpersonal skills with a compassionate and patient demeanor.
  • Strong problem-solving and creative thinking skills.
  • Ability to articulate and document details clearly to support workflow.
  • Ability to explain automotive terminology and concepts to customers with varying levels of knowledge.
  • Proficiency with Microsoft Office and ability to learn proprietary DMS software.
  • Full-time availability, including weekends or extended hours during busy periods.
  • Willingness to complete Lucid-provided CPR training after hire.
  • Valid driver's license with no suspensions within the past year.
  • Drivers under 21 must have held a driver's license for at least 3 years and complete Lucid training upon hire.
  • AA/BS in Automotive Technology or Business Management, or equivalent work experience (preferred).
  • Knowledge of HV systems, LV systems, and EV powertrains (preferred).
  • Startup experience or experience in other fast-paced environments (preferred).

Benefits

  • Medical, dental, and vision insurance.
  • Life and disability coverage.
  • Paid time off and paid holidays.
  • 401(k) retirement plan.
  • Eligibility for Lucid equity participation.
  • Eligibility for a discretionary annual cash incentive program.

Interested in this position?

Apply directly on the company website

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