Veterinary Practice Partners

Veterinary Practice Partners (VPP) is a trusted business partner to veterinarians, offering a unique partnership model where doctors co-own practices with VPP. With a focus on retaining clinical autonomy and brand identity, VPP provides operational sup...

Health Care Providers & Services

Health Care

251-1K (810)

Founded 2011

21 open positions

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Veterinary Receptionist

19 minutes ago

United States

Full-time

Junior

Customer Support

Customer and Technical Support

Apply Now

Veterinary Practice Partners

Health Care Providers & Services

251-1K

Founded 2011

View All Jobs 21

Description

Greet and check in clients and patients, verify and update medical records, and confirm appointment details in practice management software.
Answer and manage a multi-line phone system for scheduling, prescription refill requests, vaccination records, and general hospital inquiries.
Perform client check-out, process payments, post charges, explain invoices, and schedule follow-up appointments.
Communicate medical information, diagnoses, and care instructions clearly and compassionately, including in sensitive end-of-life situations.
Maintain accurate electronic medical records and timely data entry in the veterinary practice information management system.
Coordinate with veterinarians, technicians, and support staff to relay client communications, flag urgent cases, and support patient flow.
Maintain cleanliness and organization of the reception area and waiting room.
Deliver consistent, high-quality customer service in a high-volume clinical front-desk environment.

Requirements

Minimum 1 year of experience as a veterinary receptionist is required.
Experience with veterinary practice management software is preferred, including Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Proven customer service skills with the ability to manage high-volume client interactions calmly and accurately.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Experience working in a clinical or veterinary setting is preferred.
Availability for a full-time schedule averaging 30–40 hours per week, including hospital hours Monday–Saturday.
High school diploma or equivalent is implied by front-desk veterinary reception experience, though not explicitly stated.

Benefits

Starting pay at $20.00 per hour, with higher pay based on experience and qualifications.
Comprehensive medical, dental, and vision insurance.
Paid time off for full-time employees.
401(k) plan for full-time employees.
Professional development opportunities.
Employee pet discount.

Interested in this position?

Apply directly on the company website

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