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Tier 1 Support Engineer

3 months ago
Poland
Contract
Junior
Technical Support Engineer
Customer and Technical Support
AWS Azure Fluentd Kubernetes OpenTelemetry
Apply Now
Logz.io

Logz.io

Logz.io: Cloud observability & security with AI-powered log analysis using ELK Stack as a cloud service. Enhancing IT environments with machine learning technology.

IT Services
51-250
Founded 2014
$122M raised
View All Jobs

Description

  • Own customer issues from initial response through resolution, escalating when needed and documenting clearly.
  • Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
  • Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
  • Help customers adopt and use Logz.io AI-powered features.
  • Provide timely, empathetic, and professional customer communication.
  • Collaborate with Product, Engineering, and Customer Success to improve the customer experience.
  • Contribute to internal knowledge bases and documentation.

Requirements

  • Availability to work weekdays night shifts (11 PM–7 AM) and Saturdays (6 PM–6 AM).
  • 2+ years of experience in technical support or a customer-facing technical role.
  • Experience with AWS or Azure and familiarity with Kubernetes fundamentals.
  • Basic understanding of observability concepts, including logs, metrics, and tracing.
  • Strong troubleshooting and problem-solving skills with the ability to manage multiple priorities.
  • Excellent communication and customer management abilities.
  • Comfortable handling live incidents in a fast-paced environment.
  • Interest in AI-assisted tooling and modern cloud technologies.

Interested in this position?

Apply directly on the company website

Apply Now

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