Logz.io

Logz.io: Cloud observability & security with AI-powered log analysis using ELK Stack as a cloud service. Enhancing IT environments with machine learning technology.

IT Services

Information Technology

51-250 (200)

Founded 2014

$122M raised

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Tier 1 Support Engineer

2 months, 1 week ago

Poland

Contract

Junior

Technical Support Engineer

Customer and Technical Support

AWS Azure Fluentd Kubernetes OpenTelemetry

Apply Now

Logz.io

Logz.io: Cloud observability & security with AI-powered log analysis using ELK Stack as a cloud service. Enhancing IT environments with machine learning technology.

IT Services

51-250

Founded 2014

$122M raised

View All Jobs

Description

Own customer issues from initial response through resolution, escalating when needed and documenting clearly.
Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
Help customers adopt and use Logz.io AI-powered features.
Provide timely, empathetic, and professional customer communication.
Collaborate with Product, Engineering, and Customer Success to improve the customer experience.
Contribute to internal knowledge bases and documentation.

Requirements

Availability to work weekdays night shifts (11 PM–7 AM) and Saturdays (6 PM–6 AM).
2+ years of experience in technical support or a customer-facing technical role.
Experience with AWS or Azure and familiarity with Kubernetes fundamentals.
Basic understanding of observability concepts, including logs, metrics, and tracing.
Strong troubleshooting and problem-solving skills with the ability to manage multiple priorities.
Excellent communication and customer management abilities.
Comfortable handling live incidents in a fast-paced environment.
Interest in AI-assisted tooling and modern cloud technologies.

Interested in this position?

Apply directly on the company website

Apply Now

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