Payment Collections Specialist

13 hours, 29 minutes ago
Contract
Junior
Customer and Technical Support
Lodgify

Lodgify

Lodgify is a Barcelona-based technology company founded in 2012, offering innovative vacation rental software and website templates. Their all-in-one solution allows property owners to easily create beautiful hospitality websites, accept online booking...

Internet Software & Services
201-500
Founded 2012
$37M raised

Description

  • Manage cancellation requests and offer tailored solutions to retain customers.
  • Oversee billing and collections activities, including proactive customer outreach by phone and email.
  • Recover overdue payments while maintaining positive customer relationships.
  • Resolve billing inquiries and payment issues via phone, email, and chat.
  • Identify upsell opportunities and recommend relevant account upgrades.
  • Negotiate solutions that address customer concerns and business needs.
  • Document collection activities, customer insights, and follow-up actions.
  • Collaborate with internal teams to report issues, improve processes, and contribute to projects.
  • Follow established procedures while independently resolving customer issues.

Requirements

  • Minimum 2 years of experience in a related role.
  • Fluent English with excellent written and verbal communication skills.
  • Confidence and proactivity in engaging customers by phone.
  • Strong organization and negotiation skills.
  • Customer retention experience is preferred but not required.
  • Sales-related experience is a plus.
  • German, Italian, or French language skills are a plus.
  • Submit application and CV in English.

Benefits

  • Fully remote work from home.
  • Salary paid in EUR or USD.
  • Expense coverage for computers and gadgets.
  • Paid referral program.
  • Career growth and development opportunities.
  • International team representing more than 60 nationalities.
  • Virtual team activities.

Interested in this position?

Apply directly on the company website

Apply Now

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