Customer Service Lead - Phone Sales (AU/US)

1 week, 5 days ago
Full-time
Senior
Customer and Technical Support

Living in a Bubble

Living in a Bubble is a campervan/RV accessories brand focused on vanlife essentials such as magnetic fly screens, window covers, roof vent covers, storage accessories, and related travel gear. The company describes itself as a lifestyle and outdoors movement created by outsiders for outsiders.

Retail
11-50
Founded 2020

Description

  • Handle pre-sales, fit, compatibility, how-to, and product usage questions by phone for Australian and US customers.
  • Lead high-value customer conversations with warmth, clarity, and consistency to build customer confidence.
  • Manage, coach, and set standards for the Customer Service Specialist.
  • Run quality reviews on calls and messages and provide direct feedback.
  • Own customer service training and onboarding materials.
  • Own and improve SOPs, macros, tagging structure, and the knowledge base.
  • Reduce avoidable contact volume and resolve faults, replacements, and refunds within agreed limits.
  • Identify recurring issues, escalate them with evidence, and push for root-cause fixes.
  • Report performance, trends, and customer insight to the co-founder on a regular cadence.
  • Bring customer feedback into product and operations decisions.

Requirements

  • Excellent, clear spoken English that is easily understood by Australian and US customers.
  • Minimum 3 years of phone-based customer service or sales experience as a primary role.
  • A proven track record of selling or retaining customers on the phone against accountable targets.
  • People management experience, including managing, coaching, and developing at least one team member.
  • Experience serving Australian or Western customers, especially in BPO, banking, telco, or airlines, is strongly preferred.
  • Experience in customer support or sales is preferred.
  • Experience improving a customer service function, not just working within one, is preferred.
  • Experience with Gorgias or a comparable helpdesk is nice to have.
  • Experience with Asana, Slack, and Shopify is nice to have.
  • Remote, Philippines-based, full-time availability for 40 hours per week, working 8:00am–5:30pm AEST across 4 weekdays and Sunday.

Benefits

  • Full-time remote role with a stable, long-term team.
  • Real ownership of the customer service function, reporting directly to a co-founder.
  • Paid training and onboarding, including product and systems training.
  • Support for further training or certification relevant to the role.
  • 13th month pay after 6-month probation.
  • HMO coverage up to PHP 200,000 after 6-month probation.
  • Paid leave and vacation leave after 6-month probation.
  • Seasonal performance bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Care Advocate

Maven Clinic 251-1K Health Care Providers & Services

Maven Clinic is hiring a remote Care Advocate to support members navigating virtual women’s and family healthcare and ensure timely access to care across its care delivery network.

CRM
20 hours, 1 minute ago

Client Support Specialist (Bilingual, French)

Infomedia 251-1K Automotive

Customer Support Specialist at SimplePart supporting SaaS software products and customer success initiatives across multiple teams and product lines.

Salesforce
20 hours, 1 minute ago

Member Experience Associate

Fetch 11-50 IT Services

Fetch Pet Insurance is hiring a remote Member Experience Associate to support pet insurance customers through a virtual contact center focused on billing, claims, technical support, and general service inquiries.

20 hours, 1 minute ago

Associate, Customer & Product Support

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring an Associate, Customer & Product Support in Canada (Remote) to provide frontline customer support, resolve technical issues, and help improve the platform through close collaboration with product and engineering teams.

20 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers