RemoteLeaf Logo
Log in Sign up

Support Engineer II

1 week, 5 days ago
Bulgaria
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
CSS HTML JavaScript SQL Wireshark
Apply Now
LivePerson

LivePerson

LivePerson is a global leader in Conversational AI, offering real-time intelligent customer engagement solutions through their platform, LiveEngage, for over 18,000 clients worldwide.

Internet Software & Services
1K-5K
Founded 1995
View All Jobs 14

Description

  • Work with global customers and internal teams to resolve complex technical issues and maintain high customer satisfaction.
  • Provide technical support within SLA while maintaining professionalism and service quality.
  • Identify, investigate, document, and prepare cases for escalation according to the escalation process.
  • Take ownership of escalated technical issues and partner with the L3 team to resolve advanced issues.
  • Mentor and provide consultations to Tier 1 and other support engineers.
  • Enforce tech support processes and support adherence to KPIs.
  • Lead or participate in internal support organization projects.
  • Use monitoring and diagnostic tools to investigate application issues.
  • Work with international teams and support crisis management when needed, including on-call coverage.

Requirements

  • 1-3 years of experience in a similar role at a SaaS or web company.
  • For the Support Engineer II / L2 level, 3-5 years of experience as a Tier 2/3 Support Engineer in a SaaS or web company.
  • Hands-on application support experience; IT/helpdesk support experience is not sufficient.
  • Excellent troubleshooting skills with strong hands-on experience.
  • Excellent verbal and written English communication skills.
  • Strong analytical skills and the ability to draw conclusions and provide insights.
  • Good understanding of HTML/CSS is required.
  • Good understanding of SQL for data retrieval is required.
  • Basic understanding of JavaScript is preferred.
  • Familiarity with networking, APIs, and SDKs is required.
  • Experience using monitoring tools such as Fiddler, Wireshark, and Chrome DevTools.
  • Ability to work flexible hours, including holidays, nights, and weekends when needed.
  • Discipline to perform on-call duties as required by the business.
  • Ability to self-learn, work with international teams, and deep dive into problems.
  • Ability to drive people toward goals and identify process improvement opportunities.

Benefits

  • Medical, dental, and vision coverage.
  • 28 vacation days.
  • Generous tuition reimbursement.
  • Access to internal professional development resources.
  • Food vouchers.
  • Remote-friendly work arrangement (#LI-Remote).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

OrganOx

Field Clinical Specialist -South West Europe (f/m/d)

OrganOx 11-50 Health Care Providers & Services

OrganOx is seeking a remote Field Clinical Specialist in Germany to train and support transplant teams using its organ preservation technology and to help drive adoption across clinical centers in Europe.

Germany Europe Full-time Senior Technical Support Engineer
4 hours, 44 minutes ago
Mercier Consultancy

iRobot Support Specialist with German and English - Work Remote In Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a remote iRobot Support Specialist in Bulgaria to provide bilingual customer support for iRobot products and resolve customer issues as the first point of contact.

Germany Bulgaria Switzerland Austria Full-time Junior Technical Support Engineer
CRM
4 hours, 59 minutes ago
Mercier Consultancy

French Speaking iRobot Support Specialist - Work Remote In Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a remote French Speaking iRobot Support Specialist in Bulgaria to provide customer service and technical support for iRobot products.

France Belgium Bulgaria Greece Full-time Junior Technical Support Engineer
CRM
4 hours, 59 minutes ago
Softdocs

Client Support Technician

Softdocs 51-250 Internet Software & Services

Softdocs is hiring a remote Client Support Technician to troubleshoot and resolve customer issues across its cloud-based document management and eForms platform for education and the public sector.

United States Full-time Junior Technical Support Engineer
CSS HTML JavaScript SQL Server
4 hours, 59 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers