Onboard Sales Specialist (US Fleet)

5 hours, 27 minutes ago
Full-time
Junior
Customer and Technical Support
Lindblad Expeditions

Lindblad Expeditions

Lindblad Expeditions is a luxury adventure cruise company that offers intimate small ship expeditions to the world's most pristine and inspiring places. With a focus on exploration, education, and sustainability, Lindblad Expeditions, in partnership wi...

Transportation
251-1K
Founded 1979

Description

  • Promote and sell future expeditions through personalized guest engagement, consultations, presentations, and workshops.
  • Maintain current knowledge of itineraries, destinations, offers, and the company’s voyage portfolio.
  • Manage onboard marketing materials and merchandising in coordination with shoreside sales and marketing teams.
  • Process bookings, maintain designated sales hours, follow up on leads, and coordinate with reservations teams.
  • Collaborate with the Expedition Leader, Hotel Manager, Hotel Director, and shoreside departments.
  • Gather guest feedback and report sales metrics, booking trends, revenue data, and market insights.
  • Support embarkation, reception-desk operations, guest check-in, cabin collateral delivery, and cabin upgrade inquiries.
  • Assist with base camp operations, guest safety procedures, biosecurity crowd control, and life-jacket distribution.
  • Participate in mandatory safety drills and support end-of-day recaps, presentations, and guest questions about the LEX-NG fund.
  • Complete voyage recap reports and perform other duties assigned by the Hotel Director.

Requirements

  • Four-year college degree or equivalent experience.
  • 2+ years of successful customer-facing sales experience, preferably in travel, tourism, or adventure sectors.
  • Excellent English verbal and written communication and interpersonal skills.
  • Strong organization, administration, prioritization, time management, and attention to detail.
  • Service-oriented approach with the ability to tailor conversations to individual guest needs.
  • Ability to work independently, meet sales targets, maintain professionalism, and collaborate effectively.
  • Comfort working onboard a ship for extended periods, in fast-paced environments, and in remote locations.
  • Proficiency with Microsoft PowerPoint, Word, Excel, and Outlook; Seaware and Salesforce knowledge preferred.
  • Previous shipboard or travel-industry experience and public-speaking or presentation experience preferred.
  • Valid US passport, or valid passport with US permanent resident card; USCG Medical Certificate, Maritime Security Awareness, and TWIC required.
  • Ability to stand for extended periods, move between decks, participate in excursions, and live onboard for up to eight months annually.
  • Employment requires background screening, drug testing, and a post-offer physical examination for sea duty.

Benefits

  • Six weeks onboard and six weeks off rotational schedule.
  • Travel benefits for employees and family, plus employee Voyage of Discovery trips.
  • Medical, dental, and vision insurance.
  • 401(k) plan with employer match.
  • Long-term disability, life, and AD&D insurance; FSA and commuter benefits.
  • 7–8 paid holidays, one floating holiday, up to 15 vacation days, parental leave, and sick/personal days.
  • Pet insurance discount.

Interested in this position?

Apply directly on the company website

Apply Now

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