Hardware Quality Engineer

1 month ago
Full-time
Senior
Quality Assurance and Testing
Lightspeed

Lightspeed

Lightspeed is a leading point of sale (POS) and commerce platform that provides independent businesses with end-to-end solutions to manage inventory, customer management, sales, and analytics across all channels. With offices worldwide, Lightspeed help...

Professional Services
1K-5K
Founded 2005

Description

  • Define and maintain the overall hardware quality strategy, including testing frameworks, quality gates, and acceptance criteria across the portfolio.
  • Lead structured investigations into hardware failures, perform root cause analysis, and drive containment actions to completion.
  • Define and maintain supplier performance monitoring and inbound inventory inspection plans.
  • Support returns triage and disposition decisions.
  • Publish recurring quality dashboards and narratives for stakeholders and leadership.
  • Collaborate with cross-functional teams and contribute to broader organizational objectives as needed.

Requirements

  • 7+ years of experience in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices, peripherals, or accessories.
  • Hands-on experience building test plans, validation protocols, sampling plans, and launch quality gates.
  • Experience troubleshooting hardware in the field, including networking basics, peripherals, and device OS behavior/logs, to isolate failure modes.
  • Proven experience with root cause analysis, CAPA/8D, and supplier management, including scorecards, audits, and escalation.
  • Strong analytical skills with the ability to analyze RMAs, support tickets, and operational data to identify trends.
  • Experience partnering cross-functionally with Product, Hardware Ops, Support, and Sales teams.
  • Fluency in English as a working language is required.
  • Preferred: experience with data-driven defect analysis and supplier performance monitoring.

Benefits

  • Flexible work culture with the option of fully remote work.
  • Lightspeed equity scheme.
  • Flexible paid time off policy.
  • Extended healthcare benefits.
  • $500 annual health and wellness benefit.
  • Paid leave and assistance for new parents.
  • Mental health support through an online platform plus counseling and coaching services.
  • Volunteer day.

Interested in this position?

Apply directly on the company website

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