Solutions Architect

6 hours, 10 minutes ago
Full-time
Senior
Software Development
Lifted, an Upwork Company

Lifted, an Upwork Company

Lifted is a subsidiary of Upwork Inc., launched in August 2025, that focuses on providing enterprise solutions for managing contingent talent globally. It consolidates workforce management into a unified platform, evolving from Upwork Enterprise. The company offers a comprehensive suite of services, including talent sourcing and hiring, global compliance solutions, and employer of record capabilities. Lifted enables businesses to access a vast talent pool and streamline recruitment processes. Its platform supports centralized management, allowing enterprises to onboard various types of workers worldwide efficiently. Key features include a robust technology platform, extensive global compliance solutions, and a dedicated program team to assist clients. Lifted serves notable enterprise clients such as Mobileum, Automattic, Pipedrive, and Jumio, helping them enhance their HR operations and improve productivity across multiple countries.

information technology & services
201-500
Founded 2025

Description

  • Translate customer requirements, workflows, compliance needs, and integration constraints into clear solution designs.
  • Own solution blueprints, workflow maps, migration plans, and implementation-ready artifacts from discovery through delivery.
  • Define configuration guidance, process documentation, and technical notes that support successful execution and scale.
  • Partner with AEs and AMs to lead pre- and post-signature discovery and requirements gathering.
  • Deliver tailored demos and solution workshops for enterprise stakeholders across legal, procurement, HR, talent, and operations.
  • Support go-to-market and customer leadership on new opportunities, including discovery, demos, technical scoping, and solution recommendations.
  • Drive alignment across customers and internal teams when priorities, technical constraints, or implementation realities conflict.
  • Serve as an escalation partner for complex customer issues requiring deeper platform, workflow, or cross-functional investigation.
  • Partner with delivery teams to ensure solution designs are implemented successfully and gaps are resolved proactively.
  • Troubleshoot and own end-to-end resolution of issues across configuration, integrations, data, permissions, reporting, and operational handoffs.

Requirements

  • 8+ years in solutions architecture, technical consulting, enterprise implementation, or a similar role supporting complex B2B environments.
  • Ability to move between customer conversations, platform capabilities, technical workflows, and implementation realities without losing sight of the outcome.
  • Strong track record of translating ambiguous requirements into clear, scalable solution designs.
  • Comfort making recommendations and navigating tradeoffs when customer requirements, platform capabilities, timelines, and operational realities do not perfectly align.
  • Hands-on troubleshooting experience across platform configuration, integrations, data, and operational processes.
  • Excellent communication skills with both technical and non-technical stakeholders.
  • Experience with enterprise customers in a tech-enabled services business, customer onboarding, implementation operations, and cross-functional support models.
  • Background in contingent workforce, EOR, AOR, staffing, or talent platforms is a strong plus.
  • Ability to leverage AI tools for documentation, synthesis, investigation, and solution design is preferred.
  • Candidates must be able to pass a criminal background check if a conditional offer is made.

Benefits

  • Annual base salary range of $116,500 to $164,500 USD.
  • Eligibility for an annual bonus plan or sales incentive plan.
  • Eligibility to participate in a long-term equity incentive program.
  • Comprehensive medical coverage for employees and their families.
  • Unlimited PTO.
  • 401(k) plan with matching.
  • 12 weeks of paid parental leave.

Interested in this position?

Apply directly on the company website

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