Associate, Podcaster Success—U.S. Only

1 month, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Onboard podcasters and publishers through setup, launch planning, and early success.
  • Serve as a primary point of contact for clients and troubleshoot technical issues.
  • Create and improve self-serve support resources such as FAQs, guides, and templates.
  • Share partner feedback and insights with product and engineering teams.
  • Proactively check in with partners to drive adoption, subscription growth, and lower churn.
  • Assist with technical implementations, including WordPress plug-ins and embedded solutions.
  • Help publishers migrate offerings and subscribers from competing platforms.

Requirements

  • 1–3 years of experience in customer success, account management, podcast operations, audience development, subscription management, or a related field.
  • Strong customer-first mindset and comfort working with demanding clients.
  • Excellent written and verbal communication skills.
  • Resourceful, curious, and eager to learn with a problem-solving mindset.
  • Comfort using Gmail, Slack, HubSpot, Notion, GitHub, and Google Sheets.
  • Interest in using AI tools to help scale a fast-growing company.
  • Experience with subscription or membership businesses such as Patreon or Substack, and/or Stripe integrations (preferred).
  • Familiarity with podcast publishing tools and workflows, including RSS, hosting platforms, Apple Podcasts Connect, and Spotify for Podcasters (preferred).
  • Knowledge of audience growth strategies in podcasting, newsletters, or the creator economy (preferred).
  • Experience writing audio promo campaigns or action-oriented copy such as CTAs, subject lines, headlines, and landing page copy (preferred).
  • Experience with publishing, CRM, or analytics tools such as WordPress, Mailchimp, Zapier, HubSpot, Google Analytics, or Amplitude (preferred).
  • Experience working with engineers, product teams, and Agile planning frameworks (preferred).

Benefits

  • Competitive salary and benefits.
  • Remote-first work environment.
  • Opportunity to work with leading publishers and independent podcasters.
  • Mission-driven team focused on the open podcast and open subscription movement.
  • Chance to help shape a growing podcast monetization platform.

Interested in this position?

Apply directly on the company website

Apply Now

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