Support Engineer (APJ)

1 month, 3 weeks ago
Full-time
Senior
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Triage, diagnose, and resolve complex customer issues across multiple systems or integrations.
  • Collaborate with Product, Engineering, and Customer Success to resolve customer problems and share context.
  • Lead and coordinate cross-functional incident response efforts.
  • Assist with root cause analysis and postmortem reviews.
  • Develop and maintain internal documentation, runbooks, and customer-facing knowledge base articles.
  • Analyze recurring issues and trends to recommend product or process improvements.
  • Represent customer feedback in roadmap and feature planning discussions with Product and Engineering.
  • Contribute to automation, observability, and knowledge-sharing initiatives that improve support delivery.

Requirements

  • 5+ years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments.
  • Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals.
  • Experience working with APIs and service-based applications.
  • Experience with AWS, Azure, or Google Cloud; AWS Cloud Practitioner or equivalent experience/certification preferred.
  • Experience with at least one data cloud platform such as Snowflake, Databricks, Google BigQuery, Redshift, or Starburst/Trino.
  • Experience with complex incident response and root cause analysis across multiple organizations.
  • Strong analytical and problem-solving skills with the ability to balance reactive resolution and proactive improvement.
  • Excellent communication and collaboration skills, including the ability to translate technical findings for diverse audiences.
  • A team-first, collaborative approach to problem solving and customer relationships.
  • Alignment with Immuta’s values: mission-focused, humble intellect, independent achiever, helpful, and caring.

Benefits

  • On-target earnings of $192,500 - $225,500 AUD.
  • Base salary of $175,000 - $205,000 AUD.
  • Potential eligibility for additional compensation such as commission, variable pay, or equity.
  • 100% employer-paid medical, dental, and vision premiums for employees and dependents, including domestic partners.
  • Stock options.
  • Paid parental leave for both maternity and paternity.
  • Unlimited paid time off for U.S.-based positions.
  • Learning and development resources.
  • Comprehensive benefits including a 401(k) plan and other applicable company programs.

Interested in this position?

Apply directly on the company website

Apply Now

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