RemoteLeaf Logo
Log in Sign up

Support Engineer (APJ)

3 weeks, 1 day ago
Australia
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
AWS Azure Databricks Docker GCP Kubernetes Linux Snowflake Trino
Apply Now
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised
View All Jobs 6

Description

  • Triage, diagnose, and resolve complex customer issues across multiple systems or integrations.
  • Collaborate with Product, Engineering, and Customer Success to resolve customer problems and share context.
  • Lead and coordinate cross-functional incident response efforts.
  • Assist with root cause analysis and postmortem reviews.
  • Develop and maintain internal documentation, runbooks, and customer-facing knowledge base articles.
  • Analyze recurring issues and trends to recommend product or process improvements.
  • Represent customer feedback in roadmap and feature planning discussions with Product and Engineering.
  • Contribute to automation, observability, and knowledge-sharing initiatives that improve support delivery.

Requirements

  • 5+ years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments.
  • Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals.
  • Experience working with APIs and service-based applications.
  • Experience with AWS, Azure, or Google Cloud; AWS Cloud Practitioner or equivalent experience/certification preferred.
  • Experience with at least one data cloud platform such as Snowflake, Databricks, Google BigQuery, Redshift, or Starburst/Trino.
  • Experience with complex incident response and root cause analysis across multiple organizations.
  • Strong analytical and problem-solving skills with the ability to balance reactive resolution and proactive improvement.
  • Excellent communication and collaboration skills, including the ability to translate technical findings for diverse audiences.
  • A team-first, collaborative approach to problem solving and customer relationships.
  • Alignment with Immuta’s values: mission-focused, humble intellect, independent achiever, helpful, and caring.

Benefits

  • On-target earnings of $192,500 - $225,500 AUD.
  • Base salary of $175,000 - $205,000 AUD.
  • Potential eligibility for additional compensation such as commission, variable pay, or equity.
  • 100% employer-paid medical, dental, and vision premiums for employees and dependents, including domestic partners.
  • Stock options.
  • Paid parental leave for both maternity and paternity.
  • Unlimited paid time off for U.S.-based positions.
  • Learning and development resources.
  • Comprehensive benefits including a 401(k) plan and other applicable company programs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

VulnCheck

Sysadmin IT/HelpDesk

VulnCheck 11-50 Internet Software & Services

VulnCheck is hiring a Sysadmin/HelpDesk professional to own internal IT operations for a fully remote team within its Information Security function.

United States Full-time Junior Technical Support Engineer
Bash Cybersecurity Python
3 hours, 1 minute ago
Fastmail

Customer Support Agent (SaaS Helpdesk) - India (remote)

Fastmail 251-1K IT Services

Fastmail is hiring a remote Customer Support Agent to help customers resolve email-related issues and deliver thoughtful support for its global email service.

India Full-time Junior Customer Support Technical Support Engineer
$178k-$178k
DNS
3 hours, 31 minutes ago
Azeus Convene

Support and Deployment Engineer

Azeus Convene 251-1K Internet Software & Services

Azeus Systems Limited is hiring a Support and Deployment Engineer to help deploy and configure Azeus Convene systems for global clients across cloud and on-premises environments.

India Full-time Entry Level Implementation Engineer Technical Support Engineer
AWS Azure
3 hours, 31 minutes ago
Versapay

Senior Technical Support Specialist

Versapay 51-250 Capital Markets

Versapay is hiring a Senior Technical Support Specialist to provide advanced support for customers using ERP integrations and resolve complex payment, accounting, and integration issues.

Canada Full-time Senior Technical Support Engineer
$56k-$63k
JIRA NetSuite REST API Salesforce SQL
3 hours, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers