Member Experience Representative (Arizona, Florida, Texas or Georgia)

7 hours, 47 minutes ago
Full-time
Junior
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
201-500
Founded 2012
$123M raised

Description

  • Build member relationships and identify opportunities to refer credit union products and services.
  • Deliver member support through calls, chat, secure messaging, and other department channels.
  • Educate members on online banking and digital self-service options.
  • Assist with account, product, service, and digital-banking inquiries.
  • Resolve member concerns, including fraud-prevention and operations-related issues, promptly and effectively.
  • Process member transactions accurately across online banking and other digital channels.
  • Promote relevant credit union products, services, and digital options.
  • Follow credit union policies and procedures and complete ongoing product and referral training.

Requirements

  • High school diploma, GED, or equivalent; related work experience or a college degree is preferred.
  • At least 2 years of experience as a Financial Services Representative or Member Service Representative at a full-service financial institution.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Office products and Symitar for Windows (Episys).
  • Ability to work schedules based on Pacific Time.
  • Ability to work overtime as needed.
  • Must reside in Arizona, Florida, Texas, or Georgia.

Benefits

  • Targeted hourly pay of $20 to $25.
  • Remote work position.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Solutions Specialist

Above Lending 11-50 Banks

Above Lending is hiring a remote Client Retention Specialist to help borrowers who have missed payments return to good standing through empathetic, compliant outreach and sustainable repayment plans.

5 hours, 33 minutes ago

Customer Support Manager

Schneider Geospatial 51-200 Internet Software & Services

Schneider Geospatial seeks a Customer Support Manager to lead support operations for state and local government customers, improving team performance and the overall customer support experience.

Salesforce SQL
7 hours, 47 minutes ago

Customer Support Specialist (First Line Support)

Board Intelligence 51-200 Professional Services

Board Intelligence is seeking a Sydney-based Customer Support Specialist to provide first-line, overnight UK-hours support for its AI-powered board governance platform and ensure global clients receive fast, effective resolutions.

Datadog JIRA PagerDuty
8 hours, 3 minutes ago

Customer Service (Seasonal)

Five Star Solutions 1001-5000 outsourcing/offshoring

Join Five Star Solutions as a remote Customer Service Representative supporting seasonal holiday orders and resolving customer inquiries across phone, email, and chat.

8 hours, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers