Client Solutions Specialist

4 hours, 40 minutes ago
Full-time
Junior
Customer and Technical Support
Above Lending

Above Lending

Above Lending is a financial services company that offers simple and transparent products to help clients achieve financial goals and manage debt effectively.

Banks
11-50

Description

  • Call clients with recently delinquent accounts to discuss missed payments and re-engage them.
  • Identify the circumstances behind missed payments and determine an appropriate solution.
  • Secure and set up commitments for specific payment amounts and dates during calls.
  • Send follow-up emails or texts and follow through on all payment commitments.
  • Document all client contacts accurately in the loan management system.
  • Comply with UDAAP, TCPA, and company contact-frequency and disclosure requirements.
  • Share call insights that inform retention scripts, outreach timing, and client offers.
  • Drive account recovery while helping clients maintain ongoing payment status.

Requirements

  • 2+ years of phone-based experience influencing decisions and closing commitments during the call.
  • Experience in retention, save, first-party early-out, loss mitigation, or another payment-commitment role.
  • Comfort handling difficult and emotionally sensitive client conversations.
  • Demonstrated performance against conversation targets and willingness to receive daily coaching.
  • Clear written and verbal communication, including the ability to explain financial consequences accurately.
  • Sound compliance judgment and understanding of the difference between urgency and pressure.
  • Reliable ability to perform effectively in a remote work environment.
  • Experience with consumer lending, debt settlement, or credit counseling (preferred).
  • Experience with Talkdesk, LoanPro, Zendesk, or comparable telephony and loan-servicing systems (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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