Customer Service (Seasonal)

8 hours, 17 minutes ago
Contract
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Handle high volumes of inbound and outbound customer calls in a timely manner.
  • Answer customer questions and resolve concerns about products and services through phone, email, and chat.
  • Follow communication scripts and use company and client resources to handle interactions accurately.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Identify opportunities to upsell products when appropriate.
  • Switch between tasks efficiently while maintaining composure.
  • Maintain punctuality, attendance, and availability during scheduled shifts.
  • Provide positive, professional customer service and cross-train as requested.

Requirements

  • Must be at least 18 years old and able to pass a background check in accordance with state and federal laws.
  • Live in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
  • Previous 3-6 months of customer service or customer support experience preferred.
  • Previous 3-6 months of call center or office experience is a plus.
  • Basic computer skills, strong phone and verbal communication, and active-listening skills.
  • Ability to learn quickly and work independently.
  • Provide a dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection.
  • Provide secure, reliable, dedicated high-speed internet service.
  • Provide a laptop or desktop with an Intel Core i5-8250U processor or higher, 8GB memory, Windows 10 or higher 64-bit, and 1280x768 or higher screen resolution.
  • Provide a USB headset, current antivirus software, and an enabled firewall; Chromebooks, netbooks, and tablets are not permitted.

Interested in this position?

Apply directly on the company website

Apply Now

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