Senior Manager, Digital Experience

4 hours, 25 minutes ago
Full-time
Senior
Design and User Experience
Level Access

Level Access

Level Access provides a comprehensive digital accessibility platform, automated scans, and expert-led services to help organizations achieve and maintain accessibility compliance. With a focus on IT systems, Level Access has been a leader in the access...

Internet Software & Services
251-1K
Founded 1997
$72M raised

Description

  • Own and optimize the full digital customer journey from awareness through consideration, evaluation, trial, activation, and sales engagement.
  • Design cohesive experiences across marketing web, in-product touchpoints, trials, demos, and self-serve flows.
  • Translate go-to-market strategy into journey architectures that support both product-led and sales-assisted motions.
  • Define engagement metrics and operationalize them through measurable behaviors such as progression, activation, depth of use, and conversion velocity.
  • Lead funnel diagnostics across traffic sources, content, journeys, and product touchpoints to identify friction and growth opportunities.
  • Use qualitative and quantitative insights, including behavioral data, experimentation, and feedback loops, to drive continuous optimization.
  • Partner with Product and Growth teams to design self-serve journeys, activation flows, and product-led pathways.
  • Ensure web and pre-product experiences feed trials, demos, onboarding, and in-product engagement.
  • Lead initiatives for AI-powered personalization, automated content structuring, and predictive journey optimization.
  • Own international web and journey considerations, including regional SEO/AEO, localization strategy, and market-specific optimization.
  • Act as a cross-functional leader across web, product, content, campaigns, brand, analytics, sales, and marketing.
  • Influence roadmaps, priorities, and investment decisions through data-backed insights and clear articulation of impact.

Requirements

  • 8-10+ years leading digital experience, content, growth, or web strategy in a B2B or product-led environment.
  • Proven experience owning complex, multi-stage customer journeys tied to business outcomes.
  • Deep understanding of product-led growth motions, self-serve funnels, and activation metrics.
  • Strong analytical mindset with hands-on experience using funnel analysis, experimentation, and behavioral insights.
  • Experience operating at global scale with localization and regional optimization.
  • Experience with AI-driven personalization, structured content systems, or predictive optimization (preferred).
  • Familiarity with modern SEO evolving into AEO and AI search ecosystems (preferred).
  • Background partnering closely with Product and Growth teams on in-product experiences (preferred).

Benefits

  • Competitive benefits package.
  • Bonus opportunities.
  • Generous paid time off.
  • Paid holidays.
  • Programs designed to support employee well-being.
  • Programs designed to support work-life balance.
  • Full-time, salaried position.
  • Reasonable accommodations throughout the hiring process.

Interested in this position?

Apply directly on the company website

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