Insurance Claims Associate (Bilingual/Trilingual)

8 hours, 26 minutes ago
Full-time
Junior
Customer and Technical Support
Lendbuzz

Lendbuzz

Lendbuzz: AI-based auto finance platform providing fair credit access for diverse clients and supporting dealership partners.

Diversified Financial Services
51-250
Founded 2015
$1100M raised

Description

  • Assist clients with initiating auto insurance claims and guide them through the initial reporting process.
  • Follow up with insurance companies on claim status and resolve processing delays or blockers.
  • Gather, review, and verify claim documentation such as accident reports, policy details, and related records.
  • Ensure claims are accurate, complete, and aligned with company and industry standards.
  • Serve as a primary point of contact for clients, insurance providers, and third parties involved in the claims process.
  • Maintain clear, timely communication with all stakeholders throughout the claims lifecycle.
  • Work with insurance providers to process claims efficiently and address outstanding issues or discrepancies.
  • Provide customer support by answering questions, addressing concerns, and delivering a seamless claims experience.
  • Maintain organized records of claims, correspondence, and supporting documentation.
  • Assist in resolving claim issues including coverage disputes, repair estimates, and settlements, and provide feedback for process improvements.

Requirements

  • Bachelor's degree or equivalent relevant experience preferred.
  • 1+ years of experience in the insurance industry preferred.
  • Experience in auto insurance claims or a related field preferred.
  • Proficiency in English is required.
  • Ability to speak Spanish and/or Portuguese is preferred.
  • Strong interpersonal and communication skills.
  • Excellent organizational skills and attention to detail.
  • Customer-service-focused with a commitment to delivering a positive experience.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and conflict-resolution skills.
  • Adherence to ethical and professional standards in the insurance industry.

Benefits

  • Remote full-time work arrangement.
  • Hourly pay of $21 - $26 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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