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Strategic Account Client Success Manager

6 hours, 48 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
LEAP Legal Software

LEAP Legal Software

LEAP Legal Software is a global legal tech company that develops productivity solutions for law firms worldwide. They offer a suite of products, including their flagship cloud-based legal practice management software, LEAP, which provides productivity-...

Internet Software & Services
251-1K
Founded 1992
View All Jobs 3

Description

  • Own the end-to-end relationship for a portfolio of strategic accounts from onboarding through renewal and beyond.
  • Serve as a strategic advisor on firm performance, operational workflows, financial processes, and business objectives.
  • Build trusted relationships with firm partners, practice managers, and day-to-day users across multiple levels of each account.
  • Run structured business reviews that connect software usage to each firm’s goals and outcomes.
  • Lead customer adoption initiatives and organizational change efforts across the portfolio.
  • Develop adoption strategies tailored to different user groups, from managing partners to legal assistants.
  • Coordinate with implementation, training, support, and product teams to help legal teams work efficiently.
  • Partner with internal teams to support renewals, identify expansion opportunities, and maintain retention and satisfaction.
  • Advocate for customer needs internally and surface opportunities for additional products, services, and strategic initiatives.
  • Identify and mitigate renewal risks early, including stakeholder concerns and account health issues.

Requirements

  • 5+ years of experience in client success, account management, or a similar client-facing role, ideally in B2B SaaS.
  • Experience with legal accounting, including trust accounting, billing, and law firm financial workflows.
  • Ability to speak credibly with firm bookkeepers and finance staff about accounting and workflow topics.
  • Track record of managing strategic or enterprise accounts and achieving retention targets.
  • Confidence working with senior stakeholders across different levels of an organization.
  • Strong command of adoption and health metrics, with the judgment to know which numbers matter.
  • Clear, warm communication skills in writing, meetings, and difficult conversations.
  • Curiosity about the legal industry; experience in LegalTech or professional services is a plus.
  • Ability to maintain accurate account health assessments and forecasting.
  • Willingness to work with compliance-related organizational security policies and incident management processes.

Benefits

  • Salary range of $115k-$125k OTE, dependent upon experience.
  • Health care coverage including medical, dental, and vision.
  • Retirement plan with 401(k) and IRA options.
  • Life insurance coverage, including basic, voluntary, and AD&D.
  • Paid time off, including vacation, sick leave, and public holidays.
  • Family leave, including maternity and paternity leave.
  • Short-term and long-term disability coverage.
  • Training and development support, work-from-home flexibility, and wellness resources.

Interested in this position?

Apply directly on the company website

Apply Now

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