Senior Process Optimization Specialist, iQueue for Infusion Centers

3 days, 13 hours ago
Full-time
Senior
Project and Program Management
LeanTaaS

LeanTaaS

LeanTaaS provides AI-driven software solutions for healthcare organizations, optimizing capacity and operations with predictive analytics and machine learning to enhance patient access, reduce wait times, and cut healthcare costs.

IT Services
201-500
$238M raised

Description

  • Analyze infusion center and ancillary-department workflows and implement Lean-based practices through the iQueue platform.
  • Build trusted advisor relationships with customer stakeholders and executive leaders.
  • Identify operational bottlenecks through on-site observation and data analysis, develop remediation plans, and track efficiency metrics.
  • Design scalable operational playbooks, tools, training programs, and success measures.
  • Lead change management initiatives and communicate project progress, risks, and mitigation plans to stakeholders.
  • Collaborate with Product, Customer Success, Engineering, Sales, and Marketing to drive adoption and improve operations.
  • Refine internal and customer-facing workflows to improve scalability and effectiveness.
  • Travel up to 50% to customer sites.

Requirements

  • 7+ years of experience in operational excellence, process optimization, strategic planning, analytics, and cross-functional leadership.
  • 5+ years of client- or customer-facing experience in consulting, project management, customer success, implementation, engineering, or process improvement.
  • Bachelor’s degree or equivalent related experience in industrial/systems engineering, another engineering discipline, mathematics, statistics, or a related quantitative field; advanced degree preferred.
  • Lean expertise and strong project management, strategic thinking, and organizational skills.
  • Strong analytical, communication, relationship-building, root-cause analysis, and workflow-mapping abilities.
  • Experience influencing change in complex organizations through data-driven problem solving and change management.
  • Experience engaging with and presenting to executive leadership.
  • Healthcare operations or clinical environment experience preferred.
  • PMP or Lean certification preferred.
  • Experience with healthcare, data/analytics, or enterprise software products preferred.
  • Authorization to work in the United States; visa sponsorship is not available.
  • Willingness to travel up to 50% and remote-work eligibility in one of the listed employing states.

Benefits

  • Competitive base salary, target bonus, and stock options.
  • 401(k) matching.
  • Comprehensive healthcare benefits.
  • Generous paid time off and parental leave.
  • Monthly reimbursement for skill building.
  • Monthly reimbursement for wellness, transportation, and/or home-office expenses.
  • Education reimbursement for select courses and programs.
  • Remote work in eligible states, with office options in Santa Clara, California, and Charlotte, North Carolina.

Interested in this position?

Apply directly on the company website

Apply Now

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