Partner Delivery Architect - Delhi, India

2 hours, 29 minutes ago
Full-time
Senior
Customer and Technical Support
Lakeside Software

Lakeside Software

Lakeside Software provides a comprehensive platform that enhances visibility across complex IT environments, enabling proactive IT management, root cause analysis, and improved digital employee experiences through real-time data collection from endpoints.

IT Services
251-1K
Founded 1997

Description

  • Enable Lakeside Software partners to deliver value to their customers through the SysTrack platform and support annual recurring revenue attainment.
  • Train and educate partners’ Centres of Excellence using proactive enablement agendas and relevant blueprints.
  • Support partner planning, design, implementation, and operations of SysTrack for customer environments.
  • Coordinate implementation, testing, and deployment sign-off with customers and internal Lakeside teams.
  • Collaborate with network, Active Directory, SCCM, security, and Wintel teams to resolve project dependencies.
  • Assess SysTrack environments and help partners turn data into actionable insights, value, and ROI use cases.
  • Advise partners on maintaining SysTrack compliance through agent connectivity, platform stability, and product upgrades.
  • Partner with SI and MSP organizations and contribute to internal process improvement initiatives.
  • Develop collateral, knowledge articles, and process flows tailored to client needs.
  • Host enablement sessions and participate in planning, touchpoint, and review meetings to guide partner maturity.

Requirements

  • 8-10 years of experience in technical consulting, analytics, or service delivery.
  • Experience supporting MSPs and GSIs or working in a similar partner-based environment.
  • Experience with transformation and desktop engineering projects such as Windows 10 and Office 365.
  • Strong knowledge of end-user computing, SysTrack, and other DEX or monitoring solutions.
  • Working knowledge of troubleshooting Windows, Mac, and Linux operating systems, as well as DNS, DHCP, Active Directory, and Group Policy.
  • Understanding of relational databases, including Microsoft SQL Server.
  • Experience with Citrix, Hyper-V, VMware, or other virtualization platforms.
  • Experience with scripting and SQL, including PowerShell, VBScript, and SQL Server.
  • Bachelor’s degree in computer science or engineering preferred.
  • MCSE, MCP, CCA, or VCP certification preferred.
  • Must be based in Delhi, India.
  • Willingness to travel up to 25%.

Benefits

  • 20 days annual leave.
  • Up to 45 days annual leave maximum.
  • Up to 12 sick leave days.
  • 100% paid medical insurance and GPA.
  • Wellness programme.
  • 3x CTC group life insurance.
  • Pension benefits.
  • Employee referral scheme.

Interested in this position?

Apply directly on the company website

Apply Now

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