Lakeside Software

Lakeside Software

Lakeside Software provides a comprehensive platform that enhances visibility across complex IT environments, enabling proactive IT management, root cause analysis, and improved digital employee experiences through real-time data collection from endpoints.

IT Services
251-1K
Founded 1997

Description

  • Build, deploy, maintain, and troubleshoot Azure cloud infrastructure.
  • Develop and maintain Infrastructure as Code solutions.
  • Create, manage, troubleshoot, and improve CI/CD pipelines and deployment automation.
  • Monitor production systems and respond to alerts, incidents, outages, and performance issues.
  • Own escalated support tickets and serve as a technical escalation point for operational issues.
  • Investigate and resolve infrastructure, deployment, networking, database, and application problems.
  • Perform root cause analysis and implement corrective actions to improve long-term stability.
  • Support highly available environments aligned with SLA and SLO objectives.
  • Participate in on-call rotations and support critical production incidents.
  • Perform application maintenance, patching, upgrades, and environment support activities.
  • Collaborate with development, security, infrastructure, and support teams to resolve operational issues.
  • Maintain operational documentation, deployment standards, troubleshooting guides, and support procedures.

Requirements

  • 5+ years of experience in technology, infrastructure, cloud engineering, DevOps, or IT operations roles.
  • 3+ years of hands-on experience with Microsoft Azure cloud services.
  • Experience supporting and troubleshooting production environments with SLA/SLO requirements.
  • Strong experience responding to alerts, incidents, outages, escalations, and infrastructure troubleshooting activities.
  • Experience diagnosing deployment, networking, application connectivity, and system performance issues.
  • Experience working in fast-paced Agile/Scrum and ad hoc operational support environments.
  • Experience acting as a ticket owner or escalation resource for infrastructure and application support cases.
  • 3+ years of Infrastructure as Code experience using Terraform preferred; ARM templates and/or Bicep acceptable.
  • 2+ years of experience working with SQL databases and Active Directory environments.
  • Experience designing, managing, and troubleshooting CI/CD pipelines using GitHub Actions, Bitbucket Pipelines, and/or Azure DevOps.
  • Strong experience with Git-based version control systems, primarily GitHub.
  • Experience with automation and scripting using PowerShell, Bash, or Python.
  • Hands-on experience with monitoring and observability platforms such as Azure Monitor, Grafana, Uptrends, and Application Insights.
  • Experience troubleshooting Azure networking components including VNets, NSGs, Private Endpoints, peering, load balancing, and application connectivity.
  • Understanding of cloud security, operational reliability, and infrastructure best practices.
  • Microsoft Certified: Azure Administrator Associate (AZ-104) preferred.
  • Experience with containerization and orchestration technologies such as Docker or Kubernetes preferred.
  • Experience supporting or integrating AI/ML-related Azure services such as Azure OpenAI, Azure AI Foundry, or Azure AI Search preferred.
  • Familiarity with GitOps or platform engineering concepts preferred.
  • Strong troubleshooting, analytical thinking, and root cause analysis skills.
  • Strong communication and cross-team collaboration skills.

Benefits

  • 20 days annual leave.
  • 45 days annual leave maximum.
  • 4 festival days and 8 named festival days.
  • 12 days of sick leave.
  • 100% paid medical insurance and GPA.
  • Wellness programme.
  • 3x CTC group life insurance.
  • Pension and employee referral scheme.

Interested in this position?

Apply directly on the company website

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