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Technical Support Agent (Level 1 IT Support)

3 days, 22 hours ago
Philippines
Contract
Junior
Technical Support Engineer
Customer and Technical Support
iOS macOS
Apply Now
lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services
View All Jobs 31

Description

  • Provide first-line technical support for user access, account, and company device issues.
  • Troubleshoot basic problems in macOS and iOS environments.
  • Assist users with Google Workspace requests such as logins and permissions.
  • Respond to support requests promptly and professionally via Slack.
  • Conduct occasional Google Meet calls to verify user identity when required.
  • Escalate more complex technical issues to the appropriate internal teams.
  • Follow up with users to confirm issues are fully resolved.
  • Document support requests, resolutions, and recurring issues accurately.
  • Contribute to internal documentation and knowledge bases.
  • Collaborate with team members using Slack and other internal tools.

Requirements

  • Strong written and verbal communication skills in English.
  • Previous experience in customer support or IT support (L1 or similar).
  • Basic troubleshooting skills for user access, devices, and account-related issues.
  • Comfortable supporting macOS and/or iOS environments.
  • Ability to work evening or night shifts in Philippine time.
  • High level of professionalism, patience, and responsiveness.
  • Comfortable working in a fully remote environment.
  • Experience with Jamf Pro or other device management tools is preferred.
  • Familiarity with Google Workspace administration is preferred.
  • Experience using Slack as a primary support channel is preferred.

Benefits

  • Remote work from anywhere.
  • Opportunity to shape the role and grow with the team.
  • Full-time contractor role with a 6-month contract to start.
  • Up to $1,500 USD per month salary depending on experience.

Interested in this position?

Apply directly on the company website

Apply Now

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