Operations Coordinator/ VA (Cleaning Company)

1 hour, 24 minutes ago
lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services

Description

  • Monitor incoming leads throughout the day and respond immediately to inquiries.
  • Convert leads into booked estimates and ensure no inquiries are missed across all channels.
  • Communicate with customers quickly and professionally by phone, text, and email.
  • Send invoices within 24 hours of job completion and follow up with new customers within 48 hours.
  • Drive consistent generation of 5-star Google reviews and handle complaints in a calm, solution-oriented way.
  • Maintain and audit the schedule in Jobber to keep jobs accurate and booked 1–2 weeks ahead.
  • Manage call-offs, rescheduling, weather disruptions, and scope changes.
  • Track team clock-in and clock-out activity accurately.
  • Post content on Facebook and Google Business Profile twice weekly and engage in local homeowner groups.
  • Serve as a communication bridge between cleaners and customers while documenting and improving operational processes.

Requirements

  • 2+ years of experience in operations, customer service, or virtual assistant roles.
  • Advanced English proficiency, written and spoken, at B2-C1 level.
  • Experience using scheduling or CRM systems, with Jobber preferred.
  • Strong organizational skills and the ability to multitask across multiple communication channels.
  • Ability to work independently and make sound operational decisions.
  • Strong emotional intelligence and de-escalation skills.
  • Full-time availability aligned with US business hours.
  • Experience with LeadTruffle, Jobber, Facebook, Google Business Profile, and text/email communication platforms.
  • Nice-to-have experience in the home services industry.
  • Nice-to-have experience generating online reviews, working in startups or early-stage companies, improving processes, and documenting SOPs.

Benefits

  • Remote work from anywhere with a global team.
  • Full-time contractor role.
  • Opportunity to shape the role and grow with the company.
  • High-ownership position with room for professional development.
  • Work in an innovative, data-driven culture.
  • Clear performance expectations and measurable success metrics.

Interested in this position?

Apply directly on the company website

Apply Now

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