Senior Client Delivery Lead (Energy Billing experience)

1 hour, 45 minutes ago
Full-time
Senior
Project and Program Management
Kraken Technologies

Kraken Technologies

Kraken Technologies provides a leading customer platform for utilities, enabling businesses to optimize energy resources and enhance customer experiences in the global transition to green energy.

Internet Software & Services
51-250
Founded 2019

Description

  • Manage relationships with client counterparts such as product owners and business owners.
  • Serve as the first point of contact for technical development requests and escalations for a specific domain or product area.
  • Triages incoming requests and communicates client priorities internally.
  • Summarize client needs, considerations, and timelines to support ongoing platform development.
  • Support engineering teams in delivering product features.
  • Act as the knowledge base for how Kraken works and how the platform is delivered.
  • Help clients adapt to Kraken’s development style and ways of working.
  • Collaborate with Kraken product managers and developers as the link between the client and the product team.
  • Challenge clients to rethink technology development and embrace continuous iteration and deployment.
  • Work with technology and operational teams to deliver results for migration and long-term business needs.

Requirements

  • Strong client delivery and/or product ownership experience.
  • Agile delivery experience.
  • Experience in product management and customer journeys.
  • Solid understanding of technology and current technology trends.
  • Excellent communication, collaboration, and presentation skills.
  • Strong influencing skills and the ability to challenge traditional ways of thinking.
  • Experience working with complex delivery pipelines for clients.
  • Patience and initiative in supporting long-term transformation projects.
  • Time management skills and a proactive, get-stuff-done attitude.
  • Consulting experience is a plus.
  • Fluent English and Spanish; other European languages are also relevant.
  • Previous experience in the electricity/utilities market in Spain or another European country is a strong nice-to-have.

Benefits

  • Remote-first role based in Europe.
  • Opportunities to work on major technology transformation and migration projects.
  • Accommodation support during the interview process.
  • Inclusive and equal-opportunity work environment.
  • Flexible, open-minded culture that encourages initiative and problem-solving.

Interested in this position?

Apply directly on the company website

Apply Now

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