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PT 2nd Shift Desktop Support

3 weeks ago
United States
Part-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Windows Server
Apply Now
Kraft Kennedy

Kraft Kennedy

Kraft Kennedy is a leading technology consulting firm with 30 years of experience, specializing in IT solutions for law firms, legal departments, and financial services. Their expert team provides personalized attention and custom solutions to meet cli...

Internet Software & Services
51-250
Founded 1988
View All Jobs 2

Description

  • Provide remote support to geographically distributed clients using remote-access tools, ticketing systems, and monitoring consoles.
  • Provide on-site and regional client assistance as needed.
  • Troubleshoot computer applications, Windows desktops, servers, virtualization, storage, networking, and security issues.
  • Support both client end users and IT staff with technical problems.
  • Escalate issues and collaborate with team members and third-party vendors to resolve complex incidents.
  • Initiate and perform root cause analyses for complex client issues.
  • Contribute to internal projects supporting the growth of the Support Practice Group.

Requirements

  • Bachelor’s degree in IT or a related field, or at least 3 years of related work experience in lieu of a degree.
  • Strong customer service and communication skills.
  • Highly organized, detail-oriented, accurate, and diligent with follow-up.
  • Strong problem-solving and technical troubleshooting skills.
  • Experience supporting Windows desktops and Microsoft Office environments.
  • Experience with server and network administration and software deployment.
  • Experience with Windows Server and Exchange infrastructure preferred.
  • Virtualization and storage experience strongly preferred.
  • MCSE or related technical certifications strongly preferred.
  • Must reside in IL, DE, FL, GA, MA, KY, PA, MD, TN, VA, TX, VT, WA, NV, OH, UT, SC, MI, MO, or NC; able to work 24 hours per week Friday through Monday on the specified Eastern Time schedule; prolonged desk and computer work required.

Benefits

  • Hourly pay of $30.00–$35.00.
  • Certain positions may be eligible for bonuses or commissions.

Interested in this position?

Apply directly on the company website

Apply Now

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