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IT Desktop Support Technician 2nd shift

1 week ago
United States
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
Windows Server
Apply Now
Kraft Kennedy

Kraft Kennedy

Kraft Kennedy is a leading technology consulting firm with 30 years of experience, specializing in IT solutions for law firms, legal departments, and financial services. Their expert team provides personalized attention and custom solutions to meet cli...

Internet Software & Services
51-250
Founded 1988
View All Jobs 3

Description

  • Provide remote support to nationwide clients using remote connection tools, ticketing systems, and monitoring consoles.
  • Provide on-site assistance to clients as needed.
  • Support end users and IT staff with application, server, virtualization, SAN, networking, and security issues.
  • Escalate issues and coordinate with third-party vendors and internal team members to resolve complex client problems.
  • Perform root cause analysis on more complex issues to support one-time resolution.
  • Contribute to special internal projects that support the growth of the Support Practice Group.
  • Provide regional local on-site client support when necessary.

Requirements

  • Bachelor’s degree in IT or a related field, or 3+ years of related work experience in lieu of a degree.
  • Strong customer service and communication skills.
  • Highly organized, detail oriented, and accurate with strong follow-up.
  • Strong problem-solving and technical troubleshooting skills.
  • Experience supporting environments with Windows Server and Exchange infrastructure preferred.
  • Experience with server and network administration, software deployment, and MS Office.
  • Some combined industry experience with Windows desktops.
  • Virtualization and storage experience strongly preferred.
  • MCSE and/or related technical certifications strongly preferred.
  • Must be located in one of the eligible states, including IL, DE, FL, GA, MA, KY, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC, or NC.
  • Availability to work one of the listed 2nd-shift schedules: Monday-Friday, Wednesday-Sunday, or Friday-Tuesday, from 4:30 p.m. to 1:30 a.m. Eastern.

Benefits

  • Base salary range of $55,000 to $65,000.
  • Bonus or commission eligibility for certain positions.
  • Medical, dental, HSA, life, and long-term disability insurance.
  • 401(k) with company match.
  • Phone reimbursement.
  • Holidays, vacation, and sick days.
  • Training on the latest technologies.
  • Family-oriented team environment with a strong emphasis on work-life balance.

Interested in this position?

Apply directly on the company website

Apply Now

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