Customer Success Intern

3 hours, 39 minutes ago
Internship
Entry Level
Customer and Technical Support
Kpler

Kpler

Kpler provides a comprehensive platform for global trade intelligence, offering real-time data and analytics that empower businesses to plan, grow, and operate sustainably across various commodities and markets.

Professional Services
201-500
Founded 2014

Description

  • Support onboarding for new Tier 3 customers and help them begin using Kpler products successfully.
  • Respond to customer inquiries through email and chat, escalating to Customer Success and Support teams as needed.
  • Monitor customer usage, engagement and health indicators and flag adoption gaps or risks.
  • Support customer health reviews, usage reporting and CRM documentation.
  • Contribute to scalable customer-engagement initiatives, including webinars, targeted campaigns and follow-up activities.
  • Create and maintain onboarding materials, Help Center articles, guides and tutorials.
  • Gather customer feedback and identify recurring questions, usage patterns and customer-experience improvements.
  • Collaborate with Customer Success, Support, Sales, Product and Marketing teams to deliver a consistent customer journey.

Requirements

  • Strong written and verbal English communication skills with a customer-focused approach.
  • Interest in Customer Success, SaaS products, and maritime, commodities and energy markets.
  • Comfort working with spreadsheets, data and digital tools.
  • Strong attention to detail and an organized approach to documentation, reporting and follow-up.
  • Analytical interest in interpreting customer usage and identifying trends or adoption gaps.
  • Ability to work independently and collaborate with colleagues across teams and regions.
  • Problem-solving mindset, ownership and willingness to learn and improve.
  • Experience with CRM or customer-engagement platforms is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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