Implementations Manager

3 weeks ago
Full-time
Junior
Project and Program Management
Knak

Knak

Knak is a no code email and landing page creation platform for enterprise marketing teams. Create beautiful, on-brand campaigns quickly and seamlessly integrate with top marketing automation platforms.

Internet Software & Services
51-250
Founded 2015
$25M raised

Description

  • Lead new customers through onboarding from kickoff through go-live as the primary point of contact.
  • Drive customer adoption and time-to-value during implementation and onboarding.
  • Provide best-practice advice, thought leadership, and technical guidance to customers.
  • Develop deep knowledge of Knak, its integration partners, and ecosystem to answer product and industry questions.
  • Collaborate closely with CSMs, AEs, Support, Product, and Leadership to ensure implementation success.
  • Ensure projects are completed on time and to a high-quality standard.
  • Own and report on implementation KPIs, including time-to-value, post-onboarding CSAT, and feature adoption at handoff.
  • Use AI tools such as Claude, ChatGPT, and MCP connectors to scale work and accelerate customer outcomes.

Requirements

  • 3 years of experience in Customer Success, Implementations, or a similar role.
  • Demonstrated project management experience running concurrent customer-facing projects with budgets and milestones.
  • PMP or a similar certification is valued.
  • Exceptional written and verbal communication skills.
  • Experience running group training sessions or adult learning programs.
  • Ability to build meaningful client relationships and understand customer needs.
  • Strong problem-solving skills and ability to think outside the box.
  • Excellent multitasking skills with the ability to manage multiple projects at once.
  • Experience with SaaS products, email, landing pages, marketing operations, and CRM tools is an asset.
  • Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua, or other marketing automation tools is an asset.
  • Track record of successfully managing a book of clients and delivering exceptional results.
  • Experience with AI tools such as Claude, ChatGPT, and MCP connectors.

Benefits

  • Competitive salaries and equity in the company.
  • Great benefits package.
  • Paid vacation.
  • Life leave days for when life happens.
  • Team lunches and off-sites.
  • Commitment to career growth and professional development.
  • Inclusive, barrier-free work environment.
  • Recognized as one of Ottawa’s Best Places to Work 2025.

Interested in this position?

Apply directly on the company website

Apply Now

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