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Customer Education Specialist

6 hours, 36 minutes ago
United States
Full-time
Mid Level
Content Marketing Manager
Marketing and Growth
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 111

Description

  • Execute day-to-day content operations for customer education materials.
  • Research, write, and conceptualize courses, lessons, and other on-demand learning resources.
  • Create strategic content primarily in written and video formats.
  • Collaborate with video producers, designers, Curriculum Development, marketing, sales, and customer success teams.
  • Pitch new content ideas based on customer needs, challenges, and opportunities.
  • Monitor content performance and use data to recommend future content priorities.
  • Measure what content is resonating, driving traffic, reducing support tickets, and earning high CSAT ratings.
  • Transform workflows by putting AI at the center and building smarter systems from the ground up.

Requirements

  • Experience as a marketer, storyteller, writer, and communicator.
  • Strong background in marketing strategy.
  • Comfortable on camera and able to create engaging, digestible videos.
  • Thorough understanding of the eCommerce marketing landscape.
  • Solid understanding of adult learning principles and effective educational content creation.
  • Customer-first mindset with a focus on helping customers achieve business goals.
  • Ability to maintain content quality and consistency with Klaviyo’s brand.
  • Experience using data to assess content performance and make recommendations.
  • Up to 10% travel may be required for onboarding, team meetings, client or partner work, and industry events.
  • Experience working with AI responsibly, including privacy, security, bias awareness, and human-in-the-loop practices is expected.

Benefits

  • Base salary range of $68,000 to $102,000 USD for US locations.
  • Eligibility for the company’s annual cash bonus plan.
  • Possible equity participation as part of total compensation.
  • Possible sign-on payments.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Supportive, inclusive workplace that welcomes employees as their whole selves from day one.
  • Accommodations available as needed, including for AI fluency-related requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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