Senior Engineer (Infrastructure Management Services)

17 hours, 23 minutes ago
Senior
DevOps and Infrastructure
Kaseya

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services
1K-5K
Founded 2000
$567M raised

Description

  • Perform server monitoring and troubleshooting for Active Directory components and roles, including DNS, DHCP, RDS, DFS replication, Active Directory replication, and GPOs.
  • Triage and resolve server performance alerts related to CPU, memory, disk, and service-level issues.
  • Identify, analyze, and resolve disk space issues, including capacity monitoring, resizing, expansion, and coordination with storage teams.
  • Manage Windows patching activities, including troubleshooting patch failures, applying Microsoft Exchange cumulative updates, and performing Windows Server version upgrades.
  • Plan and execute patching for virtual machines hosted in Hyper-V clustering environments with minimal service disruption.
  • Monitor and troubleshoot backup jobs to ensure backup success and data integrity.
  • Participate in disaster recovery operations, including restorations, DR testing and drills, and documentation of recovery procedures.
  • Provide hands-on troubleshooting and support for virtualization platforms such as Hyper-V and VMware.
  • Manage and troubleshoot antivirus and security applications, including alerts, policy issues, and performance impact.
  • Use basic networking knowledge to troubleshoot infrastructure issues, including IP addressing, DNS resolution, routing basics, connectivity, and firewall coordination.
  • Document incidents, resolutions, and standard operating procedures (SOPs).

Requirements

  • Strong experience in Windows Server administration and Active Directory services.
  • Hands-on expertise in server monitoring and alert triage.
  • Solid knowledge of disk and storage management in Windows environments.
  • In-depth understanding of Windows patch management and Microsoft Exchange cumulative updates.
  • Experience with Hyper-V clustering and virtual machine management.
  • Practical experience with backup solutions and disaster recovery.
  • Working knowledge of virtualization platforms, including Hyper-V and VMware.
  • Experience supporting antivirus and endpoint security tools.
  • Basic but solid understanding of networking concepts.
  • Strong troubleshooting, analytical, and communication skills.
  • Certifications such as MCSE, MCSA, VMware, Azure, or equivalent are preferred.
  • Experience in enterprise or managed services environments is preferred.
  • Exposure to ITIL processes such as Incident, Problem, and Change Management is preferred.

Interested in this position?

Apply directly on the company website

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